Lead Supervisor

4 weeks ago


West Bend, Iowa, United States Tapestry Full time

Coach is a global fashion house founded in New York in 1941. We make beautiful things, crafted to last-for you to be yourself in.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.

Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.

Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.

Leverages floor supervisor assignment responsibilities to deliver strong metrics.

Productivity Management:

Holds sales team accountable for personal sales.

Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.

Develops both self and individual product knowledge skills and remains aware of current collections.

Creates short and long-term goals to achieve personal metrics and performance development.

Cooks performance to a higher standard.

OPERATIONS:

Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively.

Is adaptable and flexible; Maintains interior and exterior upkeep of the building with partnership from the corporate office.

Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures.

Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.

Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.

Quickly grasps the essence and underlying structure of anything.

Can shift gears comfortably. Can comfortably handle risk and uncertainty.

Building Effective Teams:

Blends people into teams when needed.

Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.

Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Ability to maneuver the sales floor, sales shelves, and stock room.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc. is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people.

All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.

These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.


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