Residential Plumbing Specialist

6 days ago

St Augustine, Florida, United States Donovan Services Full time
About Donovan Services

We are a leading provider of residential plumbing services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.

Job Summary

We are seeking a highly skilled and experienced Plumber - Service Technician to join our team. As a key member of our service team, you will be responsible for providing top-notch plumbing services to our residential customers, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Troubleshoot and diagnose common and diverse plumbing problems accurately and efficiently.
  • Perform repairs consistent with and exceeding code standards.
  • Water heater repair and replacement.
  • Fixture replacement (to include faucets, tubs, showers, and toilets).
  • Drain cleaning.
  • Competent use of conventional sewer machines.
  • Increase customer loyalty by maintaining a clean working area.
  • Educate and offer the customer appropriate upgrades that you can complete immediately or at scheduled time.
  • Engage in conversation with the homeowner to uncover any concern or interests regarding their plumbing systems.
  • Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments.
  • Accurately estimate and invoice repairs and projects.
  • Document work completed with before and after photos.
  • Effectively communicate with all internal and external customers.
  • Maintain good working order of company vehicle.
  • Maintain proper stock, parts, tools, and safety equipment in the vehicle.
  • Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer.
  • Demonstrate Safe working practices and methods.
  • Participate in company-provided training opportunities on customer service and the latest industry technologies.
  • Work with apprentices to coach and mentor.
Requirements
  • A minimum of 4 years residential plumbing service & repair experience in all aspects of the plumbing system.
  • Strong residential service experience and strong trouble shooting skills.
  • Working knowledge of city codes.
  • Leak Location and Repair knowledge.
  • Integrity and the ability to promote a positive company image.
  • Ability to perform physically demanding tasks on a daily basis.
  • Good analytical skills and attention to detail.
  • Results driven in a high-energy environment.
  • Detail oriented with good time management skills.
  • Can lift, carry, and maneuver a minimum of 75 pounds without additional manpower or appropriate device.
  • Must be able to work in the outside elements of heat and cold safely and on ladders and/or roofs medium to high heights.
  • Maintain well-groomed appearance and keep a clean uniform and work shoes.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Ability to crawl in tight places and climb ladders; work in attics, garages, crawl spaces, and on roofs.
  • Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations.
What We Offer
  • Competitive compensation package.
  • Robust PTO plan.
  • Health, Vision and Dental plans for you and your family to choose from.
  • 401K Retirement Plan with company match up to 30%.
  • Life Insurance, Short-Term and Long-Term Disability.
  • Special Program Options: FSA, EAP, Legal Services and Identity Theft.
  • Continuous Training for your Professional Development.
  • Working in a dynamic, collaborative, and fun environment.

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