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Patient Relations Coordinator

2 months ago

Florence, South Carolina, United States ProMotion Rehab and Sports Medicine Full time
About the Role

We are seeking a highly skilled Patient Relations Specialist to join our team at ProMotion Rehab and Sports Medicine. As a key member of our staff, you will be responsible for delivering exceptional customer service to our patients and clients, ensuring a 5-star experience at every interaction.

Key Responsibilities
  • Provide warm and welcoming greetings to patients and clients via phone and in person
  • Accommodate patient needs and preferences whenever possible
  • Perform clinical administrative functions, including answering phone calls, patient intake, registration, scheduling, demographics data entry, insurance verification, and payment collection
  • Ensure accurate and timely patient insurance billing
  • Collaborate with the team to provide exceptional customer service and support
Benefits
  • Competitive salary
  • 72 hours of company-paid holiday time + accrued PTO
  • Medical, dental, vision, disability, and life insurance
  • 401(k) with company match
  • Professional development opportunities
  • Potential relocation assistance
Requirements
  • Excellent customer service skills
  • Ability to multitask and prioritize tasks
  • High degree of detail orientation
  • Effective communication and interpersonal skills
  • Ability to work closely with a team
  • Ability to sit, stand, kneel/stoop, and lift up to 45 lbs.
  • Age 18 or over
  • College or associates degree preferred
Compensation

$18.00 per hour

About ProMotion Rehab and Sports Medicine

We are committed to providing our communities with the highest quality of care, emphasizing patient experience, research, education, and clinical outcomes. Our evidence-based approach guides our treatment decisions, ensuring the most optimal rehab experience and outcomes for our patients.

We believe in the importance of patient-specific, individualized care, and we are dedicated to giving our patients our undivided attention throughout their rehab journey.

Our core values include excellence, community, and education, and we strive to embody these values in everything we do.