Overnight Store Team Leader

2 weeks ago

Salem, Massachusetts, United States House of Sport Full time
About Us

House of Sport by DICK'S Sporting Goods is a retail store that's more than just a place to shop. We're a community-driven destination where people can come together and be inspired. Our goal is to elevate the retail experience by delivering exceptional service, obsessing over our customers, and challenging traditional retail norms.

Our Commitment

We're committed to creating an inclusive and diverse workforce that reflects the communities we serve. If you're passionate about making a difference in your community and obsessing over the athlete, we want to hear from you.

The Climbing Lead Role

As the Climbing Lead, you'll bring your expertise in climbing to our retail climb department. Your responsibilities will include:

  • Driving the engagement, training, and educational programs for customers and teammates in all aspects of climbing
  • Monitoring climbing activities and providing assistance to climbers
  • Directing the workflow and overseeing the daily operations of the climb department under the direction of the Assistant Store Manager
  • Upholding Company standards for merchandise presentation, including floor sets, signing requirements, price changes, replenishment, and recovery processes
  • Assisting the store management team with general supervision, including opening and closing the store, performing Front End and Cash Office functions
  • Assisting manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status
  • Identifying and correcting any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls
  • Ensuring the safety and security of teammates, customers, and property per local regulations
  • Assisting with training associates on Company procedures and programs, including new associate training and cross-training current associates
  • Sharing timely feedback on projects, tasks, and deliverables
  • Managing team-building events at the rock wall with guides
Competencies

We're looking for Store leaders with the following competencies:

  • Decision-Quality/Decision-Making Abilities
  • Effective Team Building Skills
  • Flexible availability, including nights, weekends, and holidays

Prior retail sales experience or customer-focused experience is preferred.

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