Customer Service Advisor

2 months ago


Lantana, Texas, United States Firestone Complete Auto Care Full time
Job Summary

We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team at Firestone Complete Auto Care. As an Automotive Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our customers, responding to their needs and concerns in a professional and courteous manner.
  • Communication: Communicate effectively with customers, technicians, and other team members to ensure that customer needs are met and that our customers receive the best possible service.
  • Problem-Solving: Use your problem-solving skills to resolve customer complaints and concerns in a fair and timely manner.
  • Product Knowledge: Stay up-to-date on our products and services, including tires, batteries, and other automotive products, to provide expert advice to our customers.
  • Teamwork: Work collaboratively with our technicians and other team members to ensure that our customers receive the best possible service.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Customer Service Experience: 2 years of customer service experience is preferred.
  • Communication Skills: Excellent communication skills are required to effectively communicate with customers and team members.
  • Problem-Solving Skills: Strong problem-solving skills are required to resolve customer complaints and concerns.
  • Product Knowledge: A basic understanding of automotive products and services is required.
Benefits
  • Competitive Pay: We offer competitive pay and benefits to our team members.
  • Opportunities for Advancement: We offer opportunities for advancement and career growth for our team members.
  • Training and Development: We provide ongoing training and development opportunities to help our team members succeed.


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