Premium Service Representative
1 month ago
About the Role:
We are seeking a highly skilled Premium Service Representative to join our team at Legends. As a key member of our sales and service team, you will be responsible for managing a book of business consisting of premium clients. Your primary focus will be on renewing, servicing, and cross-selling their accounts, as well as driving new sales. You will also be responsible for coordinating and managing all premium client events.
Key Responsibilities:
* Build and maintain strong relationships with clients through strategic, well-executed touchpoints, resulting in high client retention year after year.
* Execute both direct and indirect communications to ensure clients consistently receive value beyond their return on investment.
* Identify new revenue opportunities through cross-selling, upselling, referrals, and self-prospecting strategies.
* Create and implement comprehensive service plans for premium seating clients, ensuring top-tier guest services.
* Serve as the primary point of contact for managing client expectations and addressing service needs.
* Collect and document relevant information and photos throughout the year for end-of-year client recaps.
* Conduct regular walk-throughs of premium seating areas to ensure the product consistently meets quality standards.
* Develop and manage promotions such as player visits, hospitality experiences, and exclusive events tailored to premium client requests.
* Track and manage both hard and soft costs for each assigned account, providing a year-end cost analysis.
* Oversee the execution of member benefits, including special in-game and non-game day requests, and other exclusive offerings.
* Implement and fulfill individual game ticket requests as needed.
Requirements:
* Bachelor's degree in business, marketing, communications, or a related field.
* Minimum of three (3) years of progressively responsible experience in sales and customer service.
* Strong integrity and commitment to ethical standards.
* Proficiency in Ticketmaster and Salesforce.
* Proven ability to build and maintain effective relationships with all departments and colleagues in a collaborative, team-oriented environment.
* Excellent organizational skills with attention to detail and record-keeping.
* Self-motivated and goal-oriented.
* Strong ability to deliver exceptional customer service.
* Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Experience with Archtics is a plus.
* Flexibility to work days, nights, weekends, and holidays as needed.
What We Offer:
* Competitive hourly rate of $26.00 per hour plus bonus opportunities.
* Generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and 401k plan.
Working Conditions:
* Location: On-site San Diego, CA.
Legends is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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