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Senior Applications Analyst

2 months ago

Tampa, Florida, United States Citigroup Inc Full time
Job Summary

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.

Key Responsibilities
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Performs same-day risk reconciliations.
  • Develops and maintains technical support documentation.
  • Identifies ways to maximize the potential of the applications used.
  • Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
  • Ensures that storage and archiving procedures are in place and functioning correctly.
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution.
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participates in application releases, from development, testing, and deployment into production.
  • Engages in post-implementation analysis to ensure successful system design and functionality.
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities, and security issues; communicates impact.
  • Ensures essential procedures are followed and helps to define operating standards and processes.
  • Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Acts as an advisor or coach to new or lower-level analysts.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Requirements
  • 5-8 years of experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem management tools.
  • Good all-round technical skills.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to communicate appropriately to relevant stakeholders.
Education

Bachelor's/University degree or equivalent experience.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Tampa, Florida, United States

Primary Location Full Time Salary Range

$87,130,920.00

Citi offers competitive employee benefits, including:
  • Medical, dental, and vision coverage.
  • 401(k).
  • Life, accident, and disability insurance.
  • Wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit https://www.citi.com/careers/benefits.

Anticipated Posting Close Date

Sep 25, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.