Operations Client Service, AVP

1 month ago

Boston, United States State Street Corporation Full time
Who we are looking for
This position supports the Private Markets Business Units (PERA & Hedge) within State Street's Alternative Investment Solutions Division (AIS) through the participation in new business onboarding which is related to the advancement of the risk and compliance agenda for AIS. Working with the Chief Administrative Office team (CAO) within AIS, the incumbent is responsible for supporting client teams in all locations servicing private equity and real estate funds.

What you will be responsible for
As a member of the AIS Business Integration team, the Business Integration AVP facilitates the implementation of new funds onto the STT or AIS platforms. This role has overall responsibility for leading customer (i.e., fund/entity) launches through the overall onboarding process. This process includes but is not limited to AML/KYC, Risk Ratings and overseeing the client level contractual and fee agreement process. The AVP has ultimate accountability for the completion of the tasks related to new business onboarding policies and procedures in accordance to established deadlines. They will liaise with internal sub-service organizations (i.e., Risk, legal, relationship management, service teams etc.), and serve as a matter expert in onboarding. Responsible for satisfying business needs, identifying key issues with processes and taking a broad perspective to problem resolution. As part of the CAO team the incumbent has specific responsibilities in critical business functions.

Business Integration Team
  • Manage and oversee the onboarding of numerous customers (fund/entity) from notification to contract execution
  • Facilitate the collection and processing of all related information and documentation required to onboard a new customer (fund/entity) onto State Street's platforms.
  • Develop strong relationship with specific clients; act as point of contact for onboarding related tasks/questions
  • Works closely with business/deal initiator as it relates to the launch of new funds
  • Review entity constitutive documents (formation/incorporation documents; Offering Memorandum; Partnership Agreements, Contractual/Fee Agreements, etc.) to obtain all relevant information for establishment of entities on the respective systems.
  • Coordinates overall project communications, risks, and issues resolution.
  • Coordinates communication with applicable parties; Client, Relationship Manager, deal team and Business leads concerning the onboarding status and issues.
  • Clearly communicates both verbally and in written format.
  • Escalate to all stakeholders to ensure timely onboarding of new entities.
  • Demonstrates an understanding of the impact of problems across the organization and facilitates a collaborative solution

What we value
  • Equivalent to a degree in Business, Accounting, compliance or related field
  • 6-8 years financial services experience
  • Proven client service experience
  • Knowledge of AML/KYC policies a plus
  • Proven project management experience within financial services or compliance field
  • Demonstrated negotiation, managerial and leadership skills.
  • Demonstrated commitment, reliability and performance at the Manager level or equivalent.
  • Proven track record in applying company internal controls and policies
  • Excellent interpersonal, organizational and communication skills
  • Ability to develop relationships within and outside of the organization
  • Strong problem resolution and analytical skills
  • Organized, highly motivated, and detail oriented
  • Meet all requirements for performance planning process including goal setting and self-evaluations
  • Participate in required and optional training

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$70,000 - $115,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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