Field Implementation Specialist

6 days ago

Indianapolis, United States Disability Solutions Full time
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The Opportunity:

The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/instruments, such as cobas Pro and cobas 8000, at customer sites.

You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Company car is provided.

  • Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
  • Validates installations
  • Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
  • Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation
  • Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
  • Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)

Who You Are:
  • Associate's degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences AND
  • 3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment
  • Able and willing to travel 95%, including overnight travel M-F

Preferred Qualifications:
  • ASCP certification, MLS or MLT degree
  • Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for Roche chemistry and IT solutions
  • Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
  • Effective time-management, organization, and prioritization skills
  • Ability to work as a field-based individual contributor with independence and autonomy

Additional Information:
  • This is a remote, field-based position.
  • A company car is provided with this position.
  • Relocation benefits are not provided with this job posting.
  • Ideal candidate would reside within 50 miles of a major US metropolitan airport

The expected salary range for this position based on the primary location of Indianapolis is $76,700 - $142,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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