Manager, Tech Service Delivery

1 week ago

Estero, United States Hertz Full time

A Day In the Life:
Hertz is seeking an outcome oriented, self-directed North American Payment Lead (NAPL) who will be accountable for the overall delivery and support of payment service and systems. The NAPL will work with Operations, Finance & Accounting, Payment Service Providers, and Technology teams to ensure that the most appropriate levels of services are provided to meet current and future business needs. The NAPL will work closely with Europe counterpart to solve problems and initiatives facing the functional area. The NAPL will manage and monitor the delivery and outcomes of Payment Services including tracking, reporting, and ensuring Service Provider is adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The Lead will also ensure consistency of the Managed Services model across all technologies within the tower. The Lead will be the first point of contact for escalation/resolution of Operational issues and lead incidents for the payment team.
What You'll Do:

Serve as the first point of contact for escalation/resolution of all E-Commerce and POS payment incidents and Operations issues
Manage the US fleet of Service Provider terminals.      Ensure new installation, repair and replacement processes meet Field Operations SLAs
Work closely with Field Technology Support to jointly ensure Service Provider devices meet Field Operations SLAs 
Serve as the first point of contact for the Service Providers and tracking of Payment Service Provider incident resolution
Set incident expectations with and provide ongoing feedback to Service Provider in order for them to successfully handle incident.
Ensure Service Providers provide valid Root Cause Analysis (RCA) and validate the accuracy of the Provider's RCA
Provide On-Call manager escalation support for production incidents and incidents during business hours and off-hours.
Create and/or utilize reports or dashboards on a weekly basis to track and ensure Service Provider is adhering to SLAs and KPIs
Identify areas for process improvement and execute on those to help improve efficiency, effectiveness, and productivity by partnering with the Service Providers, Operations and Field Technology
Conduct regular team meetings to ensure deliverables and timelines are met.
Participate in budget planning process.
Drive capacity, scalability, reliability, and security initiatives to comply with PCI & Security requirements
Participate in Disaster Recovery coordination, planning, testing, and execution.
Work with Service Provider to ensure timely/accurate responses to all types of Audit inquiries (SOC2, First Line of Defense, Risk)
As owner of CMDB configuration items (database assets), respond to inquiries from ITSM team when cleanup/edits are required.
Coordinate with Service Providers and vendors to ensure necessary maintenance and patching as required.

What We're Looking For:

10+ years payment experience with Payment Service Provider(s) including payment device fleet management
10+ years Project / Program experience in all phases of design, development, capacity planning, and scalability management. 
Excellent verbal, written, and presentation skills and the ability to foster building relationships with a diverse group of application, infrastructure and management leaders.
Ability to think and act strategically and evaluate options in the short, medium, and long term.
Strong planning and organizing skills including the ability to manage several work streams simultaneously.
Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
Experience working in a highly collaborative environment and promoting a teamwork mentality.
Experience working with various vendors, building partnerships, and establishing communication plans, and roadmap sessions.
Energetic and ability to work effectively in a fast-paced environment and under pressure.
Ability to cope in a technically complex, fast-changing, and deadline-driven environment.
Clear focus on Production stability and resiliency
Experience working in a 24x7 support environment.
Experience with process improvement and operational efficiency projects - both leading and supporting

We expect the starting salary to be around $125,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience
What You'll Get:

Up to 40% off any standard Hertz Rental   
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

 

US EEO STATEMENT 

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. 


Individuals are encouraged to apply for positions because of the characteristics that make them unique. 


EOE, including disability/veteran

  • Manager, Tech Service Delivery

    4 weeks ago

    Estero, United States Hertz Full time

    A Day In the Life: Hertz is seeking an outcome oriented, self-directed North American Payment Lead (NAPL) who will be accountable for the overall delivery and support of payment service and systems. The NAPL will work with Operations, Finance & Accounting, Payment Service Providers, and Technology teams to ensure that the most appropriate levels of services...

  • Manager, Tech Service Delivery

    1 month ago

    Estero, United States Hertz Full time

    A Day In the Life: Hertz is seeking an outcome oriented, self-directed North American Payment Lead (NAPL) who will be accountable for the overall delivery and support of payment service and systems. The NAPL will work with Operations, Finance & Accounting, Payment Service Providers, and Technology teams to ensure that the most appropriate levels of services...

  • Mail Service Route Driver

    3 weeks ago

    Estero, Florida, United States US Postal Service Full time

    We are looking for a highly motivated Mail Service Route Driver to join our team at the US Postal Service. As a key member of our delivery team, you will be responsible for delivering mail along a prescribed rural route using a vehicle.Main Responsibilities:Deliver mail to customers along a designated route on a regular scheduleSort mail in delivery sequence...

  • Bar Service Manager

    1 week ago

    Estero, Florida, United States KW Property Management LLC Full time

    We are seeking a skilled Bar Service Manager to join our team at KW Property Management LLC.About the JobAs a Bar Service Manager, you will be responsible for providing exceptional customer service and ensuring that our bar is running smoothly and efficiently. This is a non-exempt position that requires a high level of energy and attention to...

  • Rural Mail Carrier Specialist

    3 weeks ago

    Estero, Florida, United States US Postal Service Full time

    **Job Overview:**We are seeking a skilled and reliable Rural Mail Carrier Specialist to join our team at the US Postal Service. As a key member of our delivery team, you will be responsible for delivering mail along a prescribed rural route using a vehicle.Main Responsibilities:Deliver mail to customers along a designated route on a regular scheduleProvide a...

  • Nutrition Services Manager Registered Dietitian

    1 month ago

    Estero, United States Vi Living Full time

    Overview: Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.What We Offer:Competitive payExceptional benefitsGenerous Paid Time Off - start accruing on day one401k with company matchPaid maternity and paternity benefitsAward-winning training and...

  • Catering Delivery Driver

    2 months ago

    Estero, United States Zifty.com Full time

    Catering Delivery Drivers Needed! Earn an average of $28 per delivery. Deliveries begin October 16th! Catering deliveries will be completed within a 10 mile radius of Estero. Typical deliveries are Monday-Friday during lunch hours, but there are deliveries on the weekends too. Live, dedicated driver support is available to help when you need it, via chat or...

  • Food Service Logistics Specialist

    2 weeks ago

    Estero, Florida, United States Zifty Full time

    Catering Delivery OpportunitiesDrive for Zifty and earn approximately $28 per delivery, covering a 10-mile area around Estero. With our system, you'll receive scheduled deliveries, allowing you to plan your day effectively.We offer live support through chat or phone to assist you during deliveries. Your earnings are deposited into your bank account up to 3...

  • General Manager

    3 weeks ago

    Estero, United States Marriott Full time

    Additional InformationJob Number24207354Job CategoryProperty LeadershipLocationTownePlace Suites Fort Myers Estero, 23161 Via Coconut Point, Estero, Florida, United States, 33928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Essex Hotel Management....

  • Financial Relationship Manager

    2 weeks ago

    Estero, Florida, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled and motivated Financial Relationship Manager to join our team. As a key member of our Branch Office, you will be responsible for building and maintaining strong relationships with our clients, helping them achieve their long-term financial goals.Key Responsibilities:BUILD STRONG CLIENT RELATIONSHIPS: Deliver...

  • Receptionist - Medical Services

    3 weeks ago

    Estero, Florida, United States DNA Comprehensive Therapy Services LLC Full time

    Job Description:We are seeking a skilled Receptionist - Medical Services to join our team at DNA Comprehensive Therapy Services LLC. As a Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals, ensuring that our medical office runs smoothly and efficiently.Key Responsibilities:-...

  • Property Management Administrator

    2 weeks ago

    Estero, Florida, United States Alliant Property Management Full time

    Job OverviewWe are seeking a skilled Property Management Administrator to join our team at Alliant Property Management. This role is ideal for an organized and detail-oriented individual who can provide exceptional administrative support to our Community Association Manager.Key Responsibilities:Proactive communication with residents, vendors, and...

  • Guest Service Associate

    2 months ago

    Estero, United States XWELL Full time

    At Naples Wax Center (NWC), indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests. As a Guest Service Associate at Naples Wax Center, you would play a pivotal role in delivering...

  • Shipping and Receiving

    1 month ago

    Estero, United States Coconut Point Ford Full time

    Coconut Point Ford in Estero, Florida, is interested in a talented individual that is looking for a rewarding and challenging career in the automotive industry. Position Overview The Parts Delivery / Warehouse person has an important role in the function and flow of the Parts Department, making sure parts are received, delivered and stored properly. This...

  • Retail Operations Manager

    2 weeks ago

    Estero, Florida, United States UNTUCKit Full time

    UNTUCKit is a retail company seeking a highly skilled Retail Operations Manager to lead our store team in Coconut Point Mall. The estimated annual salary for this position is $65,000 - $75,000, depending on experience. As a Retail Operations Manager, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer...

  • Manager, Paid Media

    1 month ago

    Estero, United States Hertz Full time

    A Day in the Life: Successfully plan, manage, and forecast global advertising budgets to maintain optimal levels of media mix and efficiency in accordance to regional business needs and/or local market environments. Identify and implement new media vendors, manage and streamline internal processes, and disseminate results across the team and...

  • Sales Floor Manager

    1 week ago

    Estero, Florida, United States Sprouts Farmers Market Full time

    Job SummaryThe Sales Floor Manager is responsible for overseeing the sales floor operations, including receiving, stocking, and merchandising products. As a key member of our retail staff, you will be responsible for managing a team of sales associates, maintaining a clean and organized store environment, and ensuring that all sales transactions are accurate...

  • Protective Services Professional

    3 weeks ago

    Estero, Florida, United States Hertz Full time

    Job SummaryWe are seeking a highly skilled Protective Services Professional to join our team at Hertz. As a key member of our security team, you will play a vital role in maintaining a safe and secure environment for our employees and customers.About the RoleThis is a dynamic position that requires strong communication skills, attention to detail, and the...

  • Morning Service Associate

    3 weeks ago

    Estero, Florida, United States KOLTER HOSPITALITY GROUP Full time

    Kolter Hospitality Group OverviewAt Kolter Hospitality Group, we are committed to delivering exceptional service to our guests. We are seeking a skilled Breakfast Attendant to join our team in Estero, FL.Job Summary:We are looking for a motivated individual who is passionate about providing personalized guest service. As a Breakfast Attendant, you will be...

  • Retail Store Manager

    1 week ago

    Estero, Florida, United States Butterfly Beach Full time

    Job OverviewWe are seeking a highly motivated and experienced Retail Store Manager to lead our team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for overseeing store operations, managing staff, and driving sales growth.Our ideal candidate has a proven track record in retail management, with...