Customer Care Agent

1 week ago


Mentor, United States Disability Solutions Full time

Description:

This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create new customers while increasing customer satisfaction.


This position is on-site at our headquarters located in Mentor, OH

Requirements:
  • Answer inbound phone calls to aid current and prospective customers to purchase
  • Initiate outbound calls to current and prospective accounts to inform them of new products, promotions and purchasing opportunities.
  • Explain product features based on analyses of customers' needs and on technical knowledge of product capabilities, while providing solutions.
  • Open customer accounts by recording accurate information and obtaining needed documents for verification to finalize account set up.
  • Receive and process orders from current and prospective customers via phone or EDI.
  • Monitor the status of orders and contact customers to assure they are fully aware of any changes in the order fill rates, b/o's, ship dates and payables from original order specifications.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Accurately and effectively manage all aspects of order entry, invoicing and acknowledgements to customers.
  • Maintain customer records by updating account information where easily accessible by teammates.
  • Provide Professional Service Level regarding all verbal and written communications with current and potential customers.
  • Meet or exceed customer expectations regarding delivery, quality, and service.
  • Obtain working knowledge of RWB's products, services, manufacturing, and technical capability.
  • Become well versed in RWB's operating system to perform daily work functions and assigned tasks.
  • Maintain open dialog with all sales teammates, making certain any issues/problems are completely explained and resolutions found.
  • Work with customers using problem resolution to quickly address all RMA, billing, shipping, credit issues.
  • Respond to sales request from social media sites (Marketing support).
  • Other duties as assigned.

Education:

  • High School Diploma and 5-10 years of customer care, or Bachelor's degree with 0-5 years' experience

Experience:

  • Entry level technical sales experience

Computer Skills:

  • Proficient in Excel, Word, and email
  • Ability to become proficient in company operating systems. (ERP/MAS 500)

Communication Skills:

  • Exemplary interpersonal skill in dealing with customers
  • Detail-oriented and possess the ability to follow through on issues
  • Excellent communication skills (both verbal and written). Must be able to communicate with both management and non-management associates.

What you'll get:

  • Eligible for Medical, Dental, Vision Insurance as of Day One
  • Employer Paid Life and Disability Insurance
  • HSA with Employer Contributions
  • 401(K) Retirement Plan with Company Match
  • Employee Wellness and Assistance Programs
  • Paid Maternity/Paternity Leave
  • Paid Time Off
  • 10 Paid Company Holidays

EEO Statement:

Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.


PM21



PIb56eb9311595-31181-31174141



  • Mentor, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...


  • Mentor, Ohio, United States Race Winning Brands Full time

    Job Description:We are seeking a highly skilled Customer Relationship Manager to join our team at Race Winning Brands. As a key member of our sales team, you will be responsible for generating revenue by building strong relationships with existing and new customers.This is an on-site position located in Mentor, OH, and requires excellent communication and...


  • Mentor, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for the...


  • Mentor, Ohio, United States Transcat Full time

    At Transcat, we're a dynamic and innovative company recognized as the leading calibration and compliance services provider in North America. With over 1,000 employees in technical, consulting, operational, sales, finance, and corporate roles, we've delivered on our Trust in Every Measure promise to our customers in vital industries.We offer work that...


  • Mentor, United States Race Winning Brands Full time

    Description: This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create new customers while increasing...


  • Mentor, United States Race Winning Brands Full time

    This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create new customers while increasing customer...


  • Mentor, United States Race Winning Brands Full time

    Job DescriptionJob DescriptionDescription: This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create...


  • Mentor, United States Extra Space Storage Full time

    Job DescriptionJob DescriptionAs an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.  Extra Space Storage is the largest self storage company in the United States by store count, with...


  • Mentor, United States ACO Full time

    Why work for ACO? Join a global family-owned company with office/ production in 45+ countries that has been in business for 75 years. ACO products are designed and manufactured with the belief that the company positively impacts the use of one of earth's greatest resources, water. ACO is rooted with the team player spirit, encouraging self-development and...


  • Mentor, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...


  • Mentor, Ohio, United States Mr. Tire Auto Service Centers Full time

    Discover a Rewarding Career at Mr. Tire Auto Service CentersWe are seeking a skilled Guest Care Specialist to join our team at Mr. Tire Auto Service Centers. As a key member of our staff, you will play a vital role in providing exceptional customer service and driving sales growth.About the JobThis full-time or part-time hourly position is based on business...


  • Mentor, Ohio, United States Conrad's Tire Express & Total Car Care Full time

    Job DescriptionAs a key member of the team at Conrad's Tire Express & Total Car Care, we are seeking an experienced and skilled Shift Lead to oversee daily operations in our car wash department. The ideal candidate will have a strong background in automotive industry, leadership skills, and ability to mentor and train junior staff...


  • Mentor, United States STERIS Full time

    Job Title: Senior Software Quality Assurance Engineer Req ID: 45890 Job Category: Engineering Mentor, OH, US, 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Sr. SQAE Join STERIS as a Sr. Software Quality Assurance...

  • General Manager

    4 days ago


    Mentor, United States PCRK Group Full time

    Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further! At the PCRK Group, we value People, Care, Results and Kindness and believe that people are the heart of what we do, so we...

  • Mobile Associate

    4 weeks ago


    Mentor, United States T-Mobile Full time

    T-Mobile - 7617 Mentor Avenue [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform...

  • Sales Associate

    2 months ago


    Mentor, United States Torrid Full time

    Torrid - Great Lakes Mall [Sales Associate / Team Member] As a Sales Associate at Torrid, you'll: Provide an amazing shopping experience that will encourage positive customer connections and loyalty; Make the customer feel comfortable, cared for and confident; Cover the sales floor and help ensure all visual standards are met; Perform register functions...


  • Mentor, Ohio, United States Fisher Auto Parts Full time

    About Fisher Auto PartsFederated/Fisher Auto Parts, a leading provider of auto parts and accessories, has been serving customers for over 85 years. Our success is built on the dedication and expertise of our employees.Job OpportunityWe are seeking a Part-Time Route Service Specialist to join our team at our Mentor, Ohio location. This role involves...


  • Mentor, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Unload trucks, process...


  • Mentor, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...


  • Mentor, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...