Customer Service Representative

2 weeks ago

Mentor, United States Race Winning Brands Full time

This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create new customers while increasing customer satisfaction.

This position is on-site at our headquarters located in Mentor, OH

Requirements

  • Answer inbound phone calls to aid current and prospective customers to purchase
  • Initiate outbound calls to current and prospective accounts to inform them of new products, promotions and purchasing opportunities.
  • Explain product features based on analyses of customers' needs and on technical knowledge of product capabilities, while providing solutions.
  • Open customer accounts by recording accurate information and obtaining needed documents for verification to finalize account set up.
  • Receive and process orders from current and prospective customers via phone or EDI.
  • Monitor the status of orders and contact customers to assure they are fully aware of any changes in the order fill rates, b/o's, ship dates and payables from original order specifications.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Accurately and effectively manage all aspects of order entry, invoicing and acknowledgements to customers.
  • Maintain customer records by updating account information where easily accessible by teammates.
  • Provide "Professional Service Level" regarding all verbal and written communications with current and potential customers.
  • Meet or exceed customer expectations regarding delivery, quality, and service.
  • Obtain working knowledge of RWB's products, services, manufacturing, and technical capability.
  • Become well versed in RWB's operating system to perform daily work functions and assigned tasks.
  • Maintain open dialog with all sales teammates, making certain any issues/problems are completely explained and resolutions found.
  • Work with customers using problem resolution to quickly address all RMA, billing, shipping, credit issues.
  • Respond to sales request from social media sites (Marketing support).
  • Other duties as assigned.
Education:
  • High School Diploma and 5-10 years of customer care, or Bachelor's degree with 0-5 years' experience
Experience:
  • Entry level technical sales experience
Computer Skills:
  • Proficient in Excel, Word, and email
  • Ability to become proficient in company operating systems. (ERP/MAS 500)
Communication Skills:
  • Exemplary interpersonal skill in dealing with customers
  • Detail-oriented and possess the ability to follow through on issues
  • Excellent communication skills (both verbal and written). Must be able to communicate with both management and non-management associates.
What you'll get:
  • Eligible for Medical, Dental, Vision Insurance as of Day One
  • Employer Paid Life and Disability Insurance
  • HSA with Employer Contributions
  • 401(K) Retirement Plan with Company Match
  • Employee Wellness and Assistance Programs
  • Paid Maternity/Paternity Leave
  • Paid Time Off
  • 10 Paid Company Holidays


EEO Statement:

Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

PM21

  • Customer Service Representative

    2 weeks ago

    Mentor, Ohio, United States Addison Group Full time

    Customer Service RepresentativeAddison Group is seeking a skilled Customer Service Representative to join our team in Mentor, OH. This is a fully onsite position that requires strong communication and problem-solving skills.The ideal candidate will assist the outside and inside sales teams with data entry and customer service, ensuring accurate and timely...

  • Customer Service Representative

    4 days ago

    Mentor, Ohio, United States Addison Group Full time

    Job Title: Customer Service RepresentativeJob Summary:Addison Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, data entry, and order processing support.Key Responsibilities:Provide timely and accurate data entry...

  • Customer Service Representative

    3 weeks ago

    Mentor, Ohio, United States Addison Group Full time

    Job Title: Customer Service RepresentativeLocation: NationwideIndustry: Manufacturing and DistributionPay: $20-$25/hrJob Description:As a Customer Service Representative at Addison Group, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales...

  • Customer Service Representative

    2 days ago

    Mentor, United States Addison Group Full time

    Job Title: Customer Service Representative Location: Mentor, OH Industry: Manufacturing Pay: $20-$25/hr Job Description: As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams. Key Responsibilities: ...

  • Customer Service Representative

    4 weeks ago

    Mentor, United States Addison Group Full time

    Job Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25/hrJob Description:As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Accurately...

  • Customer Service Representative

    2 days ago

    Mentor, United States Addison Group Full time

    Job Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25/hrJob Description:As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Accurately...

  • Customer Service Representative

    2 months ago

    Mentor, United States Qualigence Full time

    CUSTOMER SERVICE & LOGISTICS Job Summary: Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery. Duties & Essential Job Functions: •Responds to customer requests for orders, quotes and other customer related inquiries. •Manages...

  • Customer Service Representative

    4 weeks ago

    Mentor, Ohio, United States Carvana Full time

    Join Carvana's Team as a Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for facilitating and coordinating the delivery of vehicles to and from customers, ensuring a seamless and enjoyable...

  • Customer Service Representative

    7 days ago

    Mentor, United States Vector Technical, Inc. Full time

    Vector's partner located in Mentor, Ohio, has been developing and manufacturing advanced silicone and hybrid products for thirty years for commercial, industrial, and residential construction applications.They are in search of a Customer Service Representative to join their team.The ideal candidate should have a manufacturing or logistics background with...

  • Customer Service Representative

    2 months ago

    Mentor, United States Qualigence International Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE & LOGISTICS Job Summary:Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery.Duties & Essential Job Functions:Responds to customer requests for orders, quotes and other customer related...

  • Customer Service Representative

    6 days ago

    Mentor, Ohio, United States Addison Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key...

  • Customer Service Representative

    2 weeks ago

    Mentor, Ohio, United States Ladies & Gentlemen Hair Stylists Full time

    Job Title: Call Center Representative-Day ShiftWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Ladies & Gentlemen Hair Stylists. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and guests.Key Responsibilities:Customer Service: Take...

  • Customer Service Representative

    1 month ago

    Mentor, Ohio, United States PPS-HPS Full time

    Job Title: Call Center Client Services RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PPS-HPS. As a key member of our client services team, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.Key Responsibilities:Answering Inbound Calls: Respond to...

  • Customer Service Representative

    7 days ago

    Mentor, United States Addison Group Full time

    Job Title: Customer Service Representative Location: Mentor, OH Industry: Manufacturing Pay: $20-$25 About Our Client: Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use of one of Earth's most...

  • Customer Service Representative

    1 month ago

    Mentor, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...

  • Customer Service Representative

    2 months ago

    Mentor, United States Greenbridge Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.Duties and...

  • Customer Service Representative

    1 month ago

    Mentor, United States GreenBridge Full time

    The Customer Service Representative is responsible for ensuring Customers' orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts. Duties and Responsibilities Accurately manage the order input...

  • Customer Service Representative

    2 weeks ago

    Mentor, Ohio, United States RBC Bearings Full time

    RBC Bearings Incorporated is a leading international manufacturer of precision bearings and components. Our company has a rich history, dating back to 1919, and has established itself as a trusted partner in the industrial, defense, and aerospace industries. As a Customer Service Representative, you will play a critical role in ensuring the success of our...

  • Customer Service Representative

    2 weeks ago

    Mentor, Ohio, United States Qualigence Full time

    Customer Service & LogisticsJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service & Logistics professional. As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers, ensuring timely and accurate order processing, and...

  • Customer Service Representative

    1 week ago

    Mentor, Ohio, United States Race Winning Brands Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Race Winning Brands. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key ResponsibilitiesRespond to customer inquiries and resolve issues...