Banking Customer Service Representative

6 days ago

Pembroke Pines, United States Teleperformance USA Full time
Category : Customer Service/Support

About TP

Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.

With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Teleperformance and You

Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

Were looking for fearless people people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

RequiredPreferredJob Industries
  • Other

  • Banking Customer Service Representative

    8 hours ago

    Pembroke Pines, United States Teleperformance USA Full time

    Banking Customer Service Representative - Onsite at Teleperformance USA summary: As a Banking Customer Service Representative at Teleperformance, you will respond to customer inquiries via various channels and help resolve issues effectively in a fast-paced environment. This role involves using strong communication skills and problem-solving abilities to...

  • Banking customer service representative

    4 months ago

    Pembroke Pines, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Banking Customer Service Representative

    2 days ago

    Pembroke Pines, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the world’sbest brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspired andpassionate people speaking more than300 languages, our...

  • Customer Service Representative

    2 days ago

    Pembroke Pines, Florida, United States Pines Auto Group Full time

    Job OverviewPines Auto Group, a leading automotive dealership in Pembroke Pines, Florida, seeks a talented Customer Service Representative to deliver exceptional service to our valued customers.This role involves providing assistance and resolving customer inquiries through various channels, including phone, email, and in-person interactions.

  • Customer Service Representative

    7 days ago

    Pembroke Pines, Florida, United States finger lickin' Full time

    We are seeking a highly skilled Customer Service Representative to provide exceptional product and service information to customers, while expediting orders in a fast-paced environment.Key Responsibilities:Handle customer inquiries and complaints with professionalism and poiseDeliver prompt and efficient service to ensure customer satisfactionTroubleshoot...

  • Customer Service Representative

    4 days ago

    Pembroke Pines, Florida, United States Acana Northeast Inc Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Acana Northeast Inc.As a key member of our customer service department, you will be responsible for delivering exceptional service to our valued clients, ensuring the seamless operation of their businesses through our reliable refrigeration solutions.Key...

  • Bilingual banking english/spanish banking customer service representative

    4 months ago

    Pembroke Pines, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Customer Service Representative Role

    4 weeks ago

    Pembroke Pines, Florida, United States Pines Auto Group Full time

    Pines Auto Group, a leading automotive dealership in Pembroke Pines, Florida, is seeking an exceptional Customer Service Representative to deliver outstanding service to our valued customers.Job OverviewThis role plays a crucial part in exceeding customer expectations by providing prompt and efficient assistance through various...

  • Dispatch and Customer Service Representative

    7 days ago

    Pembroke Pines, Florida, United States A to Z Statewide Plumbing Inc. Full time

    A to Z Statewide Plumbing, Inc. is a leading provider of commercial and residential plumbing services in the area.About the RoleWe are seeking a skilled Dispatch and Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be fluent in English and Spanish, and possess basic computer knowledge.This is a...

  • Customer Service Representative

    7 days ago

    Pembroke Pines, Florida, United States finger lickin' Full time

    Job OverviewWe are seeking a Customer Service Associate to join our team. As a key member of our front counter staff, you will be responsible for delivering exceptional customer service and ensuring seamless order fulfillment.Key Responsibilities:Handle customer inquiries and complaints in a timely and professional manner.Deliver prompt and efficient service...

  • Customer Service Representative

    4 weeks ago

    Pembroke Pines, Florida, United States Round1 Full time

    About the RoleRound One Entertainment is seeking highly motivated and customer-focused individuals to join our team as Customer Service Associates. These versatile roles will be responsible for providing exceptional service to our guests across various departments, including Food & Beverage, Amusement, and Cleaning.

  • Customer Service

    1 month ago

    Castle Pines North, United States Charles Schwab Full time

    Position Type: RegularYour opportunity START DATE: February 10, 2025 At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Client Banking Services Professional, you are at the forefront of...

  • Customer Service Representative

    2 days ago

    Pembroke, United States Kohl's Full time

    About the RoleWe are looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer experiences and driving sales growth in our store. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are...

  • Customer Service Representative

    2 days ago

    Pembroke, Maine, United States On The Run Convenience Full time

    Job OverviewAt On The Run Convenience, we are looking for a talented Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

  • Healthcare Service Representative

    4 weeks ago

    Pembroke Pines, Florida, United States D4C Dental Brands Full time

    We are seeking a skilled Healthcare Service Representative to join our team at D4C Dental Brands. This role is ideal for individuals who excel in customer service and enjoy working in a fast-paced environment.Job Summary:The Healthcare Service Representative will serve as the primary point of contact for patients and families, ensuring a positive experience...

  • Customer Service Rep

    1 week ago

    Pembroke Pines, United States Pines Auto Group Full time

    Description of the role:As a Customer Service Representative at Pines Lincoln you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for providing assistance and resolving customer inquiries through various channels, including phone, email, and in-person interactions.Responsibilities:Answering customer...

  • Customer Service Rep

    3 weeks ago

    Pembroke Pines, United States Pines Auto Group Full time

    Description of the role:As a Customer Service Representative at Pines Lincoln you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for providing assistance and resolving customer inquiries through various channels, including phone, email, and in-person interactions.Responsibilities:Answering customer...

  • Dispatch and Customer Service Representative

    1 week ago

    Pembroke Pines, Florida, United States A to Z Statewide Plumbing Inc. Full time

    Job DescriptionWe are looking for a Customer Service and Dispatch Specialist to join our team at A to Z Statewide Plumbing, Inc. This individual will be responsible for providing exceptional customer service and dispatching services to our clients.The estimated salary for this position is $50,000 - $65,000 per year, depending on...

  • Customer Service Rep

    3 weeks ago

    Pembroke Pines, United States Pines Auto Group Full time

    Description of the role:As a Customer Service Representative at Pines Lincoln you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for providing assistance and resolving customer inquiries through various channels, including phone, email, and in-person interactions.Responsibilities:Answering customer...

  • Customer Service Representative

    4 months ago

    Pembroke, United States Waltham Services Full time

    Overview: Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their...