Customer Success Representative 2

21 hours ago

Piscataway, United States Dawn Foods Full time

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.Why work for Dawn Foods?PEOPLE. CUSTOMERS. PRODUCTS.Why should you apply? We invest in you Industry-leading health insurance on Day 1 Competitive Pay 401(K) + company match 10 Paid Company Holidays Paid Time Off Professional training Family-owned business over 100 years in service An opportunity for career advancement, working as part of an empowering workforceJob Purpose and OverviewThe Customer Success Representative 2is the initial point of contact for customers and our sales team, providing support in various aspects or order processing. Customer Success Representative s II primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Providing support in resolving complex issues through ownership or leveraging insights and perspectives of our cross-functional teams. Manage customer complaints effectively while maintaining professionalism and finding resolutions within established guidelines. Works closely with cross-functional teams to ensure best-in-class customer experience.The first 6 months of this role will be onsite. After that, it will transition to a hybrid schedule, requiring 3 days per week at the Dawn Foods location in Piscataway, New Jersey.What will you do as a Customer Success Rep 2at Dawn Foods? Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving the e-commerce platform. Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options. Account ownership of House Accounts which includes all communication & order management with the customer. Mentor CSR I s by providing training and working with them on troubleshooting/escalations. Support and collaborate with peers and Sales during PTO coverage to ensure that essential tasks are completed effectively Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.) Coordinate internally that appropriate approvals occur, documenting, and aligning paperwork to ensure alignment prior to issuing credit. Collaborate directly with cross-functional Teams to troubleshoot customer issues and ensure excellent customer service throughout the entire customer journey. Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals Work directly with the Transportation Supervisor/team to update, plan, and revise delivery schedules as necessary and assist with communication to customers during territory re-alignments Be a Subject Matter Expert for all Dawn-facilitated platforms. All other duties and responsibilities as assigned by Customer Success management.What Does It Take to be a Customer Success Rep 2 at Dawn Foods? Below are the minimum qualifications to be a fit for this job.
High school diploma/GED required 3+ Years of Customer Service in an office environment assisting customers through issue resolution.Relevant experience in a Supply Chain/Distribution support related role can also be considered Strong Problem-Solving Skills Detail Oriented with the ability to multi-task and work independently Excellent verbal and written communication skills Bilingual
Fluency in Spanish is Highly preferred Salesforce Experience preferred SAP Experience preferred Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a Professional office environment and effectively work from home. Team member must regularly lift and/or move up to 25 pounds Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.If this sounds like the opportunity that you have been looking for, please click "Apply. About Our BenefitsDawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.Compensation Range:$48,040-$72,070 with bonus incentive.#LI-JA1 #LI-HybridAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.Requisition ID: 36225

  • Customer Success Representative 2

    2 weeks ago

    Piscataway, New Jersey, United States Dawn Foods Full time

    About the RoleThe Customer Success Representative 2 is a key position at Dawn Foods, responsible for providing exceptional support to customers and ensuring operational excellence. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.Key ResponsibilitiesManage assigned accounts through regular check-ins,...

  • Verizon Customer Success Representative

    1 month ago

    Piscataway, United States Accelerated Management Inc Full time $55,000 - $60,000

    Job DescriptionJob DescriptionThe Verizon Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Verizon Customer Success Representative, you...

  • Customer Service Representative

    2 weeks ago

    Piscataway, United States Aston Carter Full time

    Job Title: Customer Service Representative NOT A CALL CENTER Job Description The Customer Service Representative shall serve customers with the best services by attending to customer queries, educating clients on different services and products, and resolving customer complaints. A Customer Service Representative’s main aim is to provide outstanding...

  • Bilingual Sales Representative

    3 weeks ago

    Piscataway, New Jersey, United States Altice USA Full time

    Job SummaryWe are seeking a highly motivated and bilingual Inbound Sales Representative to join our team at Altice USA. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and relationship-building skills.Key ResponsibilitiesProspect and lead...

  • Customer Service Representative

    3 weeks ago

    Piscataway, United States FSTONE Technologies Full time

    FSTONE Technologies is looking for a customer service representative to join our team in our remote office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer...

  • Customer Service Representative

    2 weeks ago

    Piscataway, United States FSTONE Technologies Full time

    FSTONE Technologies is looking for a customer service representative to join our team in our remote office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer...

  • Client Success Specialist

    3 weeks ago

    Piscataway, New Jersey, United States FSTONE Technologies Full time

    About the Role:FSTONE Technologies is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer success team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service And Sales Support Representative

    4 months ago

    Piscataway, United States Winsor Consulting Full time

    Job DescriptionJob DescriptionWinsor Co. is looking for a customer service representative to join our team in our Piscataway office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in...

  • Customer Service Representative

    3 weeks ago

    Piscataway, New Jersey, United States Elgen Staffing Full time

    Job DescriptionElgen Staffing is seeking an experienced Customer Service Representative to join our team in a nationwide manufacturer of precision plastics. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction by processing orders, preparing correspondence, and fulfilling customer needs.Key...

  • Customer Service Representative

    4 days ago

    Piscataway, New Jersey, United States FOCO Full time

    About FOCOFOCO is a leading manufacturer of sports and entertainment merchandise, offering a wide range of products from collectibles to promotional memorabilia.Job SummaryWe are seeking a passionate sports fan to join our team as an On-Site Customer Service Representative. In this role, you will provide outstanding support to fans around the world, ensuring...

  • Customer Service Representative

    2 weeks ago

    Piscataway, New Jersey, United States Integrated Resources Full time

    Job Title: Customer Service Employee/Order ManagementLocation: Piscataway NJ - 100% onsite for training, after that potentially hybrid 2-3 days in officeSchedule: M-F, 8-5, 8 hour work dayContract: 3 Months (Potential for Temp to Hire)Key Responsibilities:Provide order management support for Client Fragrances Customers, including order entry, allocation of...

  • Customer Service Representative

    7 hours ago

    Piscataway, New Jersey, United States One Call Concepts, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at One Call Concepts, Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through phone, email, and web chat. The ideal candidate will...

  • Customer Service Representative

    2 weeks ago

    Piscataway, United States FOCO Full time

    This is an On-Site role in our Piscataway, NJ location.Position is Temporary through January 15, 2025.About Us: Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses...

  • Customer Service Representative

    2 days ago

    Piscataway, United States FOCO Full time

    This is an On-Site role in our Piscataway, NJ location.About Us:Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful...

  • Customer Service Representative

    2 hours ago

    Piscataway, United States FOCO Full time

    This is an On-Site role in our Piscataway, NJ location.About Us:Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful...

  • Customer Service Representative

    2 weeks ago

    Piscataway, New Jersey, United States System One Full time

    {"Job Title": "Customer Service Representative", "Responsibilities": "As a Customer Service Representative at System One, you will be responsible for providing exceptional customer service and support to our diverse customer base. Your primary focus will be on order management, ensuring timely and accurate delivery of products to our customers.Key...

  • Customer Service Representative

    3 weeks ago

    Piscataway, United States Elgen Staffing Full time

    Our client, a nationwide manufacturer of precision plastics, has an immediate need for an experienced Customer Service Representative , to join their winning team in Piscataway. Our candidate of choice will process orders, prepares correspondence, and fulfills customer needs to ensur...

  • Customer Service Representative

    2 weeks ago

    Piscataway, New Jersey, United States One Call Concepts Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at One Call Concepts. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound calls, web tickets, and web chat requests.Key ResponsibilitiesAnswer incoming...

  • Customer Service Ambassador

    2 weeks ago

    Piscataway, New Jersey, United States FSTONE Technologies Full time

    {"title": "Customer Service Representative", "description": "About the RoleFSTONE Technologies is seeking a skilled customer service representative to drive customer satisfaction and deliver high-quality service in every interaction.Key ResponsibilitiesManage inbound customer communications to address questions, requests, and issues.Consult with customers on...

  • Inbound Sales Representative

    3 weeks ago

    Piscataway, New Jersey, United States Altice USA Full time

    Job SummaryWe are seeking a highly motivated and results-driven Inbound Sales Representative to join our team at Altice USA. As an Inbound Sales Representative, you will be responsible for identifying and acquiring new business opportunities, building relationships with customers, and delivering exceptional customer experiences.Key ResponsibilitiesProspect...