Build to Rent Assistant Warranty Manager

4 weeks ago

Globe, United States Taylor Morrison Full time

As an Assistant Warranty Manager (Build to Rent) working for Taylor Morrison you will be responsible for assisting in managing the Build to Rent warranty program including developing and maintaining a strong professional relationship with various each assigned local divisions, trade contractors, property management and staff members. This includes developing and maintaining outstanding customer service after unit handoff to the Property Management Company.

What You’ll Do

We trust that as a BTR Assistant Warranty Manager you will:

·         Oversee and assist the Property managers to ensure prompt and accurate response to warranty requests and monitor maintenance service request.

·         Support the training and implementation of the Build to Rent warranty playbook including systems and procedures.

·         Evaluate all Build to Rent warranty requests from local community property management teams and determine if the request is a warranty item or a operational maintenance item

·         Coordinate trade partners with local property management teams to schedule times to prompt and efficient service for tenants.

·         Follow up with contractors and/ or property management to ensure work is clean, complete, and timely

·         Negotiate, pay, and verify pricing with trade partners contracted costs

·         Monthly review and tracking of QC metrics, warranty spend and CSR performance data

·         Research areas of concern to effectively determine action/solutions

·         Manage a high volume of warranty calls in a timely manner

·         Regular detailed reporting of warranty data to the Corporate Team

·         Complete documentation for all aspects of the communities managed and compiling data for projects when they close

·         Work with suppliers and distributors for warranty registrations and product tracking

·         You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes) 

·         Business Acumen

·         Drive for Results

·         Priority Setting

·         Ability to multi-task

·         Self-Knowledge and motivating

Sound Like You?

You might be just who we’re looking for if you have

·         College degree, military service, or work-related experience in customer service field preferred

·         Experience with excel, and shared drives

·         Prior homebuilding or multi-family experience is preferred

·         Strong knowledge of Buildpro warranty system a plus

·         Exceptional communication skills and follow up

·         Must bring exceptional organization, scheduling, follow up, and planning skills

·         Must have a minimum 3-5 years in an industry related field

  

FLSA Status: Exempt

Will have responsibilities such as:

·         Office or non-manual work, which is directly related to management or general business operations.

·         Act as a primary component of which involves the exercise of independent judgment and discretion about matters of significance.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

·         Report to multiple constituents and adhere to schedule

·         Ability to oversee third-party reports, and provide guidance as needed

·         Ability to access, input, and retrieve information from a computer and/or electronic device

·         Ability to have face to face conversations with customers, co-workers, and higher-level manager

·         Ability to sit or stand for long periods of time and move around work environment as needed

·         Ability to operate a motor vehicle

·         Comply with company policies and procedure

·         Travel as needed

Physical Demands:

·         Must be able to able to remain in a stationary position up to 50% of the time

·         The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer.  Taylor Morrison does not discriminate against any candidate or employee based on race, national origin, sex, marital status, sexual orientation, age, disability, religion, or veteran status.

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