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Area Warranty Supervisor

3 months ago


Globe, United States Taylor Morrison Full time

As an Area Warranty Supervisor working for Taylor Morrison you will be responsible for supervising your designated warranty team members while maintaining a strong professional relationship with team members and customers to ensure outstanding customer service before and after the close.

What You’ll Do

Report directly to Customer Service Manager and will support warranty department needs
Manage day to day functions of Customer Service Reps in designated areas
Ensure reps are completing warranty tickets as assigned to ensure customer satisfaction
Assist with hiring, training and retention of Customer Service Reps
Help create efficiencies within department through process improvement
Work with Customer Service Coordinator to help manage ticket completion
Train reps on quality control process
Audit and report on quality control progress and compliance
Research areas of concern to effectively determine action and resolution
Assist Customer Service Manager with negotiations, pay, and pricing verification with trade partners contracted costs
Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have

Must have a minimum of 2 years prior customer service related experience in the residential homebuilding industry
College degree or work-related experience in customer service field specific to the homebuilding industry preferred
Prior supervisory/management experience is preferred
Exceptional communication skills and follow up
Superior customer service and satisfaction skills required
Must have exceptional relationship building skills.  Must also bring exceptional organization, scheduling, follow up, and planning skills

FLSA Status: Exempt

Will have responsibilities such as:

Interviewing, selecting, and training employees
Setting rates of pay and hours of work
In charge of fostering team member retention and promoting engagement within the team or organization
Evaluating productivity; handling grievances or complaints, or addressing disciplinary actions of team members
Determining work techniques
Planning the work
Apportioning work among employees
Determining the types of equipment to be used in performing work, or materials needed
Planning budgets for work
Monitoring work for legal or regulatory compliance
Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managers
Ability to make decisions which have significant impact on the company’s credibility, operations, and services
Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable
Comply with company policies and procedure

Physical Demands:

Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer.  Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.