Account Specialist

1 month ago

Des Moines, United States ADM Full time

Job Description Account SpecialistADM Ag Services & OilseedsThis is a full-time non-exempt positionPosition Summary:The Account Specialist is an integral part of the ADM Origination Team and will have a core focus on providing support for all of the producer facing business functions. You will assist the Regional Team in meeting its origination goals and providing ADM's customer with the highest level of service.
What You'll Do:Provide outstanding customer service to our producer customers and manage transactional producer accounts. A heavy emphasis will be placed on fostering relationships and supporting your origination teammates. Other significant duties include as follows: Lead all contract related tasks including entry, pricing, signature maintenance, past-due deliveries/terms, non-traditional contract expiration awareness and any state related documentation requirements for unpriced grain contractsHandle accounting details for each customer including farm splits, grain application and settlement direction efficiently and accuratelyEngage with our customer base by answering inbound phone calls, providing account information, and purchasing multiple commodities in multiple locationsAddress any customer accounting questions, concerns or mistakes promptly and professionallyMaintain and communicate critical location specific information to customers regarding bids, hours and other significant announcementsEnter and maintain offers and hedges for grain purchases as neededUnderstand and articulate discount schedules, by commodity, to customers as neededDevelop an understanding of ADM's producer contract portfolioMaintain up to 100 transactional accountsSupport regen ag programs by helping with reporting and data collectionWho We're Looking For:Exceptional Customer Service SkillsKnowledge and understanding of the farming/agriculture industry is helpful, but not requiredAbility to learn and understand new software or other applications necessary to perform essential responsibilities authoritativelyHigh attention to detail, well-organized and effective time management skills are imperativeAbility to be accurate and timely in a dynamic work environmentAbility to work as a team and develop and implement new processes and proceduresStrong communication internally and externally is vital to the success of this roleInteract in a consistently professional and positive manner with various internal and external personnelProficient in internal and external software systems including Microsoft Office SuiteMinimum of 1-3 years quality work experience.Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check. REF:90593BR"AJCIND"

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