Automotive Client Care Specialist
2 days ago
Herb Chambers Honda of Boston has a fantastic opportunity to start a long and rewarding career for the right person We are seeking a Client Care Specialist to work in our BDC department. This customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention.
Job Responsibilities:
Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority
Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership
Obtain customer information and keep accurate database
Maintain a dealership standard for response time
Set up sales appointments with all customers with the focus that all customers are prospective long-term customers
Handle minor customer complaints and misunderstandings
Benefits Include:
Health & Dental Insurance
401K with company match
Flexible Schedule
Paid time off
Must have flexible schedule and able to work weekends
Must be self-motivated and performance driven
Must be able to attend training
Proven experience in sales. Auto sales preferred but not required.
Strong written and verbal communication skills.
Highly organized with the ability to learn quickly.
Strong computer and typing skills
Professional and personable demeanor
Must be available weekends
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