Virtual Customer Service Representative

1 day ago


Remote, United States Inizio Engage Full time

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.   This is your opportunity to join Inizio Engage and represent a top biotechnology company    What’s in it for you?  Competitive compensation  Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions  Generous performance-driven Incentive Compensation package  Competitive environment with company wide recognition, contests, and coveted awards  Exceptional company culture  Recognized as a Top Workplace USA 2021  Fortune Best Workplaces in Biopharma 2022  Awarded a “Great Place to Work” award in 2022 and 2023   What will you be doing?  Work alongside client field counterpart(s) to follow up on account orders/reorders  Complete any general admin related responsibilities for field partners  Demonstrate effectiveness working independently and in team environments.  Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.  Demonstrate clinical and technical skills.  Adhere to new therapeutic areas and channels of business and adapt to organizational change.  Verify and complete required data entry including details of customer orders  Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.  Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).   What do you need for this position?  1-2 years of work experience in a sales or service position. B2B and/or life science experience will be considered Bachelor’s degree preferred Strong business acumen, sense of urgency, collaboration, and customer service skills Documented track record of positive, sustained sales/service results Ability to manage territory plan and adapt quickly to changing environment and evolving business needs Proficient using virtual technology (Veeva, Zoom) platforms to connect with customers  About Inizio Engage   Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.     We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.    To learn more about Inizio Engage, visit us at:  https://inizio.health/    Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.    Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered. 


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