Field Service Technician

2 weeks ago

Wilson, United States Tri - Lift Industries Inc. Full time

Who Is Tri-Lift Industries?

Tri-Lift Industries, Inc. is a third generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, and Liugong forklifts as well as aerial equipment and solutions, covering North Carolina, South Carolina and Virginia. 

Our vision and mission is to be THE trusted long-term material handlings partner in the market by delivering proven industry leading products and services designed to enhance our customers business. We stand by our core values that provide passion, professionalism, integrity and team work. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matching 401K Plan, uniform and if a road technician, a vehicle and gas card. Our technicians have a positive attitude, good organizational and communication skills and have their own tools. Candidate must pass a pre-employment drug test and have a valid and current drivers license. Driving record will be reviewed by insurance company for eligibility for company vehicle.

BENEFITS INCLUDE:

  • Competitive Compensation and PTO
  • Extensive Hands-On Training and Advancement Opportunities
  • Company Uniforms
  • Company Vehicle and Gas Card
  • Tablet and Laptop
  • 401(k) Plan that Matches 4%
  • Medical, Dental and Vision Insurance
  • Company Paid Short and Long-Term Disability
  • Company Paid Life Insurance with Additional Purchase Options

Hourly Range: $26 - $35

JOB SUMMARY

  • Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
  • Expertly analyze and diagnose equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance issues.
  • Make appropriate equipment repairs or modifications.
  • Efficiently perform scheduled equipment maintenance.
  • Accurately and neatly document each service call and repair, providing the necessary paperwork.
  • Maintain serviceability and accountability of all company equipment.
  • Maintain the company service van (If assigned as a Road Technician) in a clean, orderly and hazard free manner.
  • Secure and maintain service and parts inventory in the company vehicle.
  • Provide well maintained personal tools required to effectively perform equipment service duties.
  • Responsible for keeping the work area clean and hazard free.
  • Cooperatively performs additional duties when assigned by management.

REQUIREMENTS:

  • Knowledge of Electrical and Industrial Battery Charger repair is a plus.
  • High school Diploma or equivalent with three or more years of mechanical, electrical and hydraulic experience in the forklift or equipment repair industry.
  • Effectively communicate with customers, co-workers and management.
  • Ability to understand necessary service and training manuals and schematics
  • Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.

TYPICAL WORK SCHEDULE: The typical work schedule is as follows. 8:00 AM to 4:30 PM with half hour lunch.

LEAD GENERATION: Develop a working knowledge of all the products and services supplied by Tri-Lift Industries. Overall goal is to suggest and provide leads to other departments for products supplied by our company that will enhance our customers business.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking and lifting, etc While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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