Customer CAPA Specialist

1 month ago

Erlanger, United States ADM Full time

Job Description Customer CAPA Specialist - Erlanger, KYJob Summary: The Customer CAPA Specialist role is a global technical execution position that is responsible to ensure effective investigations and corrective and preventative actions are identified and addressed as a result of reactive and proactive product quality and service issues that impact our status with for Flavors products. This role will ensure cross-functional engagement within North America supply chain, operations, and customer service facilitate, support facilitators, etc. to ensure proper root cause investigations performed and documented. Sharing of this work globally is critical to our consistency and success. This position operates in a fast-paced and demanding work environment and is expected to present a professional image to both external customers and internal colleagues. This role will report to the Customer Focus Global Director.Job Responsibilities:Deep understanding of Customer expectations and deliverables in respect to product quality and service
Work closely with local teams to ensure the right RCA methodology is used based on the incident being investigatedTrace delivery delays and internal issues to the root cause and coordinate proper corrective and preventive actions cross-functionallyEnsure timeliness of response to meet performance expectationsEnsure all actions are documented into the ADM eQMS tracking toolTrack completion of actions within the eQMS toolDevelop action plans with process owners to confirm effectivenessReview formulations for improvement opportunities and work with CD&D to update formulas for efficacy.Work with Global Commercialization Director and Plant QFS/OPS/Supply Chain Managers to pro-actively investigate failed production prior to impact to the CustomerDevelop and provide routine status reports to process ownersInterface with the customer by providing responses to concerns or nonconformancesOther similarly related tasks as neededRequirements:Bachelor's degree in a science related field (i.e., Food Science/Engineering, Microbiology, Food Chemistry, etc.)Five (5) years Food production, quality, or production support experience (Flavors experience preferred)Direct customer communication interactionsKey Skills & Competencies:Excellent verbal and written technical communication skillsRobust Continuous Improvement mindsetStrong customer interaction skillsProblem-solving and critical thinking skillsStrong organizational and prioritizing skillsEffective leadership and ability to influenceWorking Conditions:Employees in this position working at this location are
or may be
exposed to various potential chemical and food allergens due to the nature of our business and the requirements of the job.If there is any reason such exposure would interfere with your ability to perform this role or work at the location, please notify the hiring manager. Domestic and global travel is expected to be minimal.Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check. REF:90250BRAJCIND

  • Customer CAPA Specialist

    2 weeks ago

    Erlanger, United States Hiring Now! Full time

    Job Description Customer CAPA Specialist - Erlanger, KYJob Summary: The Customer CAPA Specialist role is a global technical execution position that is responsible to ensure effective investigations and corrective and preventative actions are identified and addressed as a result of reactive and proactive product quality and service issues that impact our...

  • Customer CAPA Specialist

    1 month ago

    Erlanger, United States Archer Daniels Midland Company Full time

    Job DescriptionCustomer CAPA Specialist - Erlanger, KYJob Summary: The Customer CAPA Specialist role is a global technical execution position that is responsible to ensure effective investigations and corrective and preventative actions are identified and addressed as a result of reactive and proactive product quality and service issues that impact our...

  • Customer Quality Assurance Specialist

    4 weeks ago

    Erlanger, Kentucky, United States ADM Full time

    Job Title: Customer Quality Assurance SpecialistAt ADM, we are seeking a highly skilled Customer Quality Assurance Specialist to join our team. This role is responsible for ensuring effective investigations and corrective and preventative actions are identified and addressed as a result of reactive and proactive product quality and service issues that impact...

  • Customer Quality Assurance Specialist

    3 weeks ago

    Erlanger, Kentucky, United States Archer Daniels Midland Company Full time

    Job Title: Customer Quality Assurance SpecialistAt Archer Daniels Midland Company, we are seeking a highly skilled Customer Quality Assurance Specialist to join our team. This role is responsible for ensuring effective investigations and corrective and preventative actions are identified and addressed as a result of reactive and proactive product quality and...

  • Customer Quality Assurance Specialist

    4 weeks ago

    Erlanger, Kentucky, United States Archer Daniels Midland Company Full time

    About the RoleWe are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Archer Daniels Midland Company. As a key member of our global technical execution team, you will be responsible for ensuring effective investigations and corrective and preventative actions are identified and addressed as a result of reactive and proactive...

  • Customer Service Representative

    1 week ago

    Erlanger, Kentucky, United States ORKIN, LLC Full time

    Customer Service SpecialistAt Orkin, we're committed to delivering exceptional service to our customers. As a Customer Service Specialist, you'll play a critical role in ensuring every customer has a positive experience with our company.Key Responsibilities:Field incoming requests and schedule service visits to minimize drive time for Orkin ProsCoordinate...

  • Customer Resolution Specialist

    4 weeks ago

    Erlanger, Kentucky, United States Atlas Air Full time

    Job DescriptionThe Customer Resolution Agent plays a pivotal role in ensuring the seamless operation of the cargo management warehouse processes. This involves minimizing operational hindrances for both import and export cargo, thereby enhancing the overall efficiency of the warehouse.Key ResponsibilitiesAct as a liaison between various departments,...

  • Customer Resolution Specialist

    1 week ago

    Erlanger, Kentucky, United States Atlas Air Full time

    About the RoleThe Customer Resolution Agent plays a vital role in ensuring the smooth operation of our cargo management warehouse processes. This includes minimizing operational hindrances for both import and export cargo.Key ResponsibilitiesAct as a liaison between various departments, including G Agent, Customer Service, Operations, Customer, Warehouse,...

  • Collections Specialist

    2 weeks ago

    Erlanger, Kentucky, United States Vaco Full time

    Job Title: Collections SpecialistWe are seeking a highly motivated and detail-oriented Collections Specialist to join our team in Erlanger, KY. As a Collections Specialist, you will be responsible for communicating directly with customers to collect and resolve outstanding balances.Key Responsibilities:Contact clients via phone and email to collect...

  • Automotive Parts Specialist

    4 weeks ago

    Erlanger, Kentucky, United States O'Reilly Auto Parts Full time

    Join Our Team as a Parts Specialist at O'Reilly Auto PartsWe are seeking a skilled and customer-focused Parts Specialist to join our team at O'Reilly Auto Parts. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide...

  • Parts Specialist

    4 weeks ago

    Erlanger, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 4224 Dixie Highway [Sales Associate / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Maintain inventory control and store appearance; Demonstrate knowledge and passion for...

  • Distribution Specialist

    4 weeks ago

    Erlanger, Kentucky, United States Cartamundi Full time

    Job Title: Distribution SpecialistAt Cartamundi, we are seeking a highly skilled and detail-oriented Distribution Specialist to join our team. As a key member of our shipping and receiving department, you will play a critical role in ensuring the accurate and timely delivery of products to our customers.Key Responsibilities:Accurately pick, pack, and ship...

  • Warehouse Specialist

    2 weeks ago

    Erlanger, United States Elwood Staffing Full time

    Job DescriptionJob DescriptionWarehouse SpecialistLooking for a new career opportunity Company ProfileThe company we are hiring for is one of the largest 3PL in the tristate area.What's in it for you?Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program,...

  • Collections Specialist

    2 weeks ago

    Erlanger, Kentucky, United States Vaco Full time

    Job Title: Collections SpecialistOverview:Vaco is seeking a highly motivated and detail-oriented Collections Specialist to join our team in Erlanger, KY. The ideal candidate will possess a strong work ethic, excellent communication skills, and the ability to effectively manage multiple accounts. Responsibilities:Contact clients via phone and email to collect...

  • Dangerous Goods Specialist

    2 weeks ago

    Erlanger, United States DHL International GmbH Full time

    Respond to all phone inquiries that may be related to customer questions (internal and external), a request from a regulatory agent, or a report of a leaking dangerous goods shipment. Specialist must comply with both Express and ACS procedures, base Specialist, 3rd Shift, Operations, Manufacturing

  • Accounting Specialist

    2 weeks ago

    Erlanger, Kentucky, United States Virtual Full time

    Job Title: Accounting SpecialistAs an Accounting Specialist at Virtual, you will play a crucial role in maintaining the financial integrity of our organization. Your primary responsibilities will include:Core Responsibilities:Process journal entries and cash application for Accounts Payable and Accounts ReceivableVerify vendor accounts, pay vendors, and...

  • Pet Care Specialist

    4 weeks ago

    Erlanger, Kentucky, United States PetSuites Full time

    Pet Care Specialist Job DescriptionWe are seeking a highly motivated and compassionate Pet Care Specialist to join our team at PetSuites. As a Pet Care Specialist, you will be responsible for providing exceptional care and attention to our furry guests, ensuring their safety, comfort, and happiness during their stay with us.Responsibilities:Provide top-notch...

  • Pet Care Specialist

    2 weeks ago

    Erlanger, Kentucky, United States PetSuites Full time

    Pet Care Specialist Job DescriptionWe are seeking a highly motivated and compassionate Pet Care Specialist to join our team at PetSuites. As a Pet Care Specialist, you will be responsible for providing top-notch care and attention to our furry guests, ensuring their safety and well-being at all times.Responsibilities:Provide exceptional care and attention to...

  • Facilities Maintenance Specialist

    3 weeks ago

    Erlanger, Kentucky, United States GDI Integrated Facility Services Full time

    Facilities Maintenance SpecialistGDI Integrated Facility Services is a leading provider of integrated facility maintenance services to the United States and Canada. With a team of over 30,000 professionals, we strive to deliver exceptional client experiences and satisfaction.Job SummaryWe are seeking a skilled Facilities Maintenance Specialist to join our...

  • Dangerous Goods Specialist

    2 weeks ago

    Erlanger, Kentucky, United States DHL Express, Inc. Full time

    Job Title: Dangerous Goods SpecialistAt DHL Express, Inc., we are committed to maintaining a safe and compliant environment for our employees and customers. We are seeking a highly skilled and experienced Dangerous Goods Specialist to join our team.Key Responsibilities:Provide regulatory and operational direction to field operations, customer support, and...