Manager III, Customer/Field Service Engineer

4 days ago


Hillsboro, United States APPLIED MATERIALS Full time

Manager III, Customer/Field Service Engineer (M3)

** Experienced in semiconductor manufacturing and wafer fab equipment **

Key Responsibilities

Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.

Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor. Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. 

Functional Knowledge

  • Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience)

  • Works on issues where analysis of situation or data requires review of relevant factors

Business Expertise

  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

  • Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

  • Exercises judgment within defined procedures and policies to determine appropriate action.

Impact

  • Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

  • Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

#LI

Qualifications

Education:Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:4 - 7 Years

Work Experience:

Additional Information

Shift:10-Day 8-Hr (United States of America)

Travel:Yes, 20% of the Time

Relocation Eligible:Yes

Referral Payment Plan:None

U.S. Salary Range:

$92,000.00 - $126,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 



  • Hillsboro, United States APPLIED MATERIALS Full time

    Manager III, Customer/Field Service Engineer (M3) ** Experienced in semiconductor manufacturing and wafer fab equipment ** Key ResponsibilitiesDevelops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.Manages, coaches and directs all customer engineers in...


  • Hillsboro, United States Applied Materials Full time

    Manager III, Customer/Field Service Engineer (M3) ** Experienced in semiconductor manufacturing and wafer fab equipment ** Key Responsibilities Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits. Manages, coaches and directs all customer engineers in...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Job OverviewWe are seeking a highly skilled Field Service Engineer III to join our team at Applied Materials. As a senior-level Field Service Engineer, you will work independently and collaborate with global customers to install, maintain, and upgrade their equipment.Your primary responsibility will be to provide world-class support for multimillion-dollar...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3) If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States Applied Materials Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you'll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you'll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States Applied Materials Full time

    Field Service Engineer III (C3) If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, Oregon, United States APPLIED MATERIALS Full time

    About the Role:As a Field Service Engineering Manager at Applied Materials, you will oversee a team of customer engineers, ensuring their effective performance and customer satisfaction. Your primary goal is to develop and maintain strong relationships with customers, guaranteeing timely and efficient support for their semiconductor manufacturing needs.Main...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Job DescriptionField Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)** Future Opportunity - Please submit your application to be considered for future opportunities **If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you'll work in our state-of-the-art facility and at customer sites around the...


  • hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • HILLSBORO, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • HILLSBORO, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • HILLSBORO, United States APPLIED MATERIALS Full time

    Field Service Engineer III (C3)If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse...


  • Hillsboro, United States Principal Service Solutions Full time

    Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world. Principal...


  • Hillsboro, United States Orion Talent Full time

    Description Position Details: Title: Field Service Engineer Location: Hillsboro, OR; Fort Collins, CO Shift: Rotating 12hr 3 on 4 off/3 off 4 on (7am-7pm) Compensation: $30/hr - $40/hr depending on experience + eligible for OT Benefits: Comprehensive health benefits, company covers most of the premium; $7,200 annual car allowance; 401k match; Travel: 20%...