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Sr. Sales Support Specialist
2 months ago
GENERAL PURPOSEProvide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members.JOB DUTIES AND RESPONSIBILITIES· Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity· Perform required follow ups to ensure timely completion of quotes and delivery of proposals· Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales· Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes· Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date· Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution· Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team· Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team· Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information· Collaborate with the marketing team to develop marketing content to support sales staff· Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies· Maintain updated knowledge of the company's products and services to address customer inquiries effectively· Identify and suggest process improvements to streamline sales support operations· The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
