Senior Support Specialist

1 week ago

Saint Louis, United States Edward Jones Full time

Innovate here. And see your ideas come to life.It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.Job OverviewPosition Schedule: Full-TimeTeam Overview You may be surprised that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you've considered Edward Jones in the past, it's time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals who want to be a part of that future. In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test-and-learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible. What You'll doDiagnose, analyze, and resolve complex technical issues across various platforms collaborating closely with peers to identify ticket trends and potential wide-spread issues. Partner with leaders to resolve and create proactive measures to reduce future occurrencesTroubleshoot inquiries promptly guiding technical and non-technical users through the problem-solving process. Escalate incidents and outages to other technology departments when appropriate and dispatch vendors, as necessaryApply technical understanding with minimal direction to resolve issues utilizing troubleshooting tools, following department processes, and other resources as appropriateEvaluate and prioritize customer support requests via workflow based on the severity/time sensitivity of the situationProvide IT phone support by taking incoming calls for devices including PC workstations/laptops, MACs, thin clients, printers/fax, scanners, office phones, iPhones, Android phones, iPads, Tablets, modems, routers, and switches Support end-users in their use of applications & troubleshooting complex technical issues including Microsoft Office 365, Teams, Intune virtual desktops, Zoom, WebEx, zScaler, antivirus, remote access, etcMentor and coach associates on specific equipment/on-the-job training to reinforce learningAt Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:Hiring Minimum: $45260Hiring Maximum: $74635Skills/RequirementsWhat You'll NeedBachelor's degree preferred or a minimum of 2+ years of experience in a technical support environment Dedicated home office space and a hard-wired internet connection requiredTechnical knowledge of iPhones, Android phones, iPads, Tablets, monitors, printers, phones, laptops, thin clients, desktops, modems, routers, and VDI's. Intermediate Understanding of TCP/IP, DNS, & DHCP, Microsoft Office 365, Windows 10 & IOS, and WebEx & ZoomRequired to provide evening, weekend, or holiday support as needed Experience using ticketing systems to manage, and track incidents is required PreferredCompTIA Network+/Security+/A+, MCSA Windows Server 2012 or newer, Azure or MS365 role-based certifications an assetAble to work independently and utilize tools to stay connected to the teamProvide training to the department as new hardware and software is introduced into the Edward Jones environment***Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.***Awards & AccoladesAt Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward JonesCheck out our Canadian awards and accolades: Insights & Information Blog Postings about Edward JonesAbout UsJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report.1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.#LI-HO

  • Logistics Support Specialist

    2 weeks ago

    Saint-Martin-aux-Bois, Hauts-de-France, United States Ciel Senior Living, LLC Full time

    Logistics Support Specialist Job DescriptionCompany: CILE Senior LivingPosition: Logistics Support SpecialistReports to: Life Enrichment DirectorFLSA: HourlyOur Mission: We are dedicated to enhancing the quality of life for seniors, emphasizing comfort, connection, and joy.Position Overview:The Logistics Support Specialist plays a crucial role in delivering...

  • Senior Office Support Specialist

    2 weeks ago

    St Louis, Missouri, United States Edward Jones Full time

    Are you a natural relationship builder, adept at problem-solving and critical thinking? If so, we invite you to consider joining our team.At Edward Jones, we emphasize the importance of our field associates as integral members of branch teams. As a Senior Office Support Specialist, you will play a vital role alongside financial advisors.As the first point of...

  • Family Support Specialist II

    2 months ago

    Saint Louis, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTITLE: Family Support Specialist II REPORT TO:  Senior Project Manager BACKGROUND:USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader...

  • Diagnostic Imaging Specialist

    1 day ago

    Saint Louis, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Type: Full-time, TravelLocation: St. Louis, MissouriJob Description:We are seeking a skilled Diagnostic Imaging Specialist to join our team at Healthcare Support. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, preparing patients for exams, and producing...

  • Client Support Specialist

    1 week ago

    Saint Louis, United States Delta Dental of Missouri Full time

    Job OverviewAre you dedicated to providing outstanding support? Delta Dental of Missouri is looking for a Client Support Specialist who thrives in a dynamic environment. In this role, you will be responsible for effectively addressing inquiries, documenting interactions, and collaborating with teams to manage escalated concerns.If you have three years of...

  • Travel Nurse RN Specialist

    2 days ago

    Saint Louis, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a Stepdown nursing position. As a travel healthcare professional, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our...

  • Licensed Practical Nurse

    1 day ago

    Saint Paul, Minnesota, United States Sunlight Senior Living Full time

    Job SummarySunlight Senior Living is seeking a highly skilled and compassionate Licensed Practical Nurse (LPN) to join our team as a Senior Care Specialist. In this critical role, you will be responsible for ensuring the health and safety of our clients, while also providing exceptional care and support.Key ResponsibilitiesHealth and Safety Management:...

  • Maintenance Support Specialist

    3 days ago

    Saint Paul, Nebraska, United States Vetter Senior Living Full time

    About the RoleWe are seeking a highly skilled and dedicated Maintenance Assistant to join our team at Vetter Senior Living. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our facilities.Key ResponsibilitiesProvide building and grounds maintenance support to ensure a safe and comfortable...

  • Senior Support Specialist

    1 week ago

    Saint Louis, United States Edward Jones Full time

    Innovate here. And see your ideas come to life.It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain...

  • IT Support Specialist

    1 week ago

    Saint Louis, United States BUCKINGHAM STRATEGIC WEALTH LLC Full time

    Job OverviewThe IT Support Specialist plays a crucial role in ensuring the smooth operation of the desktop computing environment. As a key member of the Systems Support team, this individual acts as the initial point of contact for technical assistance and is vital in the support escalation process. The specialist collaborates with the infrastructure team to...

  • IT Support Specialist

    2 weeks ago

    Saint Louis, United States BUCKINGHAM STRATEGIC WEALTH LLC Full time

    Job OverviewThe IT Support Specialist plays a crucial role in ensuring the smooth operation of the desktop computing environment. As a key member of the Systems Support team, this individual is the first point of contact for technical assistance and serves as a vital link in the support escalation process. The IT Support Specialist collaborates with the...

  • Senior Living Support Professional

    5 days ago

    Saint-Aubin-sur-Gaillon, Normandie, United States Senior Living Hiring Full time

    About Our CommunityWe are a premier senior living community dedicated to providing exceptional care and personalized services to our residents. Our mission is to create a warm and welcoming environment that fosters a sense of community and belonging.Job SummaryWe are seeking a compassionate and detail-oriented Care Coordinator Specialist to join our team. As...

  • Vocational Support Specialist

    1 week ago

    Saint Louis, United States The Center for Specialized Services Full time

    Position OverviewAre you passionate about empowering individuals and making a positive impact in their lives? The Training and Transition division at The Center for Specialized Services is seeking a dedicated and resourceful Vocational Support Specialist to deliver on-site assistance and advocacy for clients with disabilities.POSITION TITLE: Vocational...

  • Companionship and Support Specialist

    5 days ago

    Saint Charles, Missouri, United States Senior Helpers - Geneva, IL Full time

    About UsSenior Helpers - Geneva, IL is a leading provider of in-home care services, dedicated to helping seniors age with dignity. Our mission is to deliver high-quality care and support to individuals in need, while fostering a positive and respectful work environment.Job SummaryWe are seeking a compassionate and reliable Caregiver/CNA to join our team. As...

  • Product Deliver Specialist

    3 months ago

    Saint Louis, United States Wiser Full time

    Job DescriptionJob DescriptionProduct Delivery Specialist - SeniorLocation: St. Louis, MO Experience: Level 4, Senior (10-18 years) Required Clearance: Top Secret/SCI Security ClearanceWiser offers innovative solutions to clients in the public, private, and government sectors. We combine technology and expertise to develop inventive solutions that deliver...

  • Senior Specialist, Email Planning

    3 weeks ago

    Saint Louis, United States Build-A-Bear Full time

    Job DescriptionJob DescriptionAt Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment...

  • Senior Specialist, Email Planning

    2 months ago

    Saint Louis, United States Build-A-Bear Full time

    Job DescriptionJob DescriptionAt Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment...

  • Home Care Support Specialist

    7 days ago

    Saint George, Utah, United States Senior Helpers - Southern Utah Full time

    If you are seeking a fulfilling role that enhances the lives of others while working in a supportive environment, consider a position with Senior Helpers - Southern Utah. Our caregivers play a vital role in enabling seniors to maintain their independence and comfort in their own homes.Key Responsibilities:Offer compassionate companionship through engaging...

  • IT Support Specialist

    1 week ago

    Saint Joseph, Missouri, United States IDR, Inc. Full time

    IDR, Inc. is currently seeking a Technical Support Specialist to assist in providing top-notch support for our esteemed clients. This role is ideal for individuals who thrive in a collaborative and dynamic environment.Position Overview for the Technical Support Specialist:We are in search of a motivated individual eager to develop their skills within a large...

  • IT Support Specialist

    1 week ago

    Saint Joseph, Missouri, United States IDR, Inc. Full time

    IDR, Inc. is in search of a Technical Support Specialist to provide assistance for our esteemed clients. This role is ideal for individuals who are eager to develop their skills within a collaborative and expanding environment.Position Overview for the Technical Support Specialist:We are seeking a motivated individual with a passion for technology and a...