Ice Cream Shop Clerk

4 weeks ago

Marquette, United States Dairy Farmers of America Full time

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere.
Job Duties and Responsibilities
*
Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed *
Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently *
Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products *
Handle customer complaints and concerns professionally and escalate issues to the store manager if necessary, aiming to achieve a satisfactory resolution *
Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced *
Keep store looking clean and organized; perform daily assigned cleaning jobs *
Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts
*
Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management *
Answer incoming calls *
Complete shipping activities (e.g., UPS) *
The Creamery: cut cheese samples, variety bags, and cheese trays; bag curd in wrap area; bag candy; scoop ice cream *
Alban’s: load and unload customer vehicles; load/unload freight trucks; fill propane tanks *
Follow all safety and sanitation procedures *
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Starting Pay $13.50 per hour Must be 18 or older. Education and Experience
*
High school diploma or equivalent preferred *
0 to 1 year of retail, customer service, or related experience *
Certification and/or License – may be required during course of employment
Knowledge, Skills, and Abilities
*
Strong customer service skills *
Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division *
Able to handle cash transactions accurately
*
Able to respond courteously and efficiently to inquiries, complaints, and requests *
Able to project a professional image *
Able to communicate clearly and effectively *
Able to work in a team-oriented environment *
Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment
An Equal Opportunity EmployerEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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