Customer Service
3 days ago
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Interacts with customers via the phone. *
Provides information in response to inquiries about accounts, products, and services. *
Handles customer complaints, special orders, or returns in-store or via phone or mail.
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Answers customers' questions regarding product or service and operation or maintenance.
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Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
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Works independently to resolve customer service and routing issues as they arise. *
Places orders and coordinates order processing. *
Coordinates with Sales and Logistics regarding special deliveries. *
Develop knowledge of all products and customer files, follows through on communications with Sales as needed.
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Advises manager of problems as they relate to our customer’s needs. *
Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service. *
Solves problems with desire to produce exceptional results. *
Perform related duties as required.
$20.00 Position works Remote - Must reside in the West Michigan Area An Equal Opportunity Employer
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High School Diploma or equivalent. *
Experience preferred, but not required. *
Proficiency in 10 Key Data Entry. *
Ability to handle multiple tasks simultaneously. *
Skill in organization, prioritization, and attention to detail.
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Proper customer service etiquette and follow-up. *
Resolve customer service and routing problems with minimal supervision. *
Prioritize and organize customer orders and maintain files. *
Communicate effectively, both verbally and in writing. *
Experience using Microsoft Office and other computer based applications. *
Excellent verbal/written communication skills.
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Able to maintain excellent attendance. *
Experience leading and following Company Policies, Safety/Security Policies Procedures. *
Strong team player with the ability to work across multiple functions.
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Must be able to pass all medical exams, drug and background checks (including criminal).
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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