Patient Experience Rep I- Colorectal and Pelvic Malformation Center
1 month ago
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positionsSchedule: Monday-Friday, 8:30a-5:00p, Hybrid after fully trained- 1 day from home, 4 in officeThe PER I shall be responsible for:Customer ServiceDemonstrates positive and effective customer serviceResponds to routine inquiries about hospital protocol, policies, and proceduresInvolves supervisor to assist with resolution of complex issuesGreets, screens, and directs patients, families, and visitorsRegisters new patientsCollaborates and communicates with referring providers and practices to handle complex patient issuesMay be required to rotate in departments with call centersPatient Registration/Admissions/DischargeMonitors clinic activity to ensure the best patient experienceMay prepare rooms for examinations and provides assistance to patients according to established procedures and instructions.Records and processes patient demographics, insurance/payment, and referral informationMay collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits. Provides an accurate record of transactions in the Hospital systemsObtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedulesSchedulingSchedules patient encounters and procedures to coordinate with and across providers, departments, and institutionsCommunicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient daily patient/visitor flowAdministrationAnswer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for information or assistance within scope of knowledge and authority. Initiate calls for emergency services as requiredMaintain personal calendars for physician/supervisor(s).Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations, and eventsProvide routine clerical supportMay collect and organizes medical records, information, materials, and supplies required for appointmentsCommunicates with other departments to coordinate ancillary clinical/administrative servicesOpen and sorts mail, deliver and retrieve patient records, photocopy materials, sorts, collates, and distributes documentsProcesses various letters and outside requests and prescription refills.TechnologyUtilizes all office technologyEnrolls patients and caregivers in patient portalProcess ImprovementDemonstrates interest and the ability to actively participate in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvementAssists with implementing change with internal systems and proceduresTo qualify, you must have:High School Diploma/GEDBasic customer service and computer skillsConveys a positive demeanor when interacting with patients, families, and coworkers Ability to demonstrate empathy in difficult personal situations Ability to work with diverse internal and external constituenciesStrong attention to detailInterpersonal skills, collaboration, and communicationBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
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Boston, United States Children's Hospital Boston Full time77361BRJob Posting Title:Patient Experience Rep I- Colorectal and Pelvic Malformation CenterDepartment:SurgeryAutoReqId:77361BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions Schedule: Monday-Friday, 8:30a-5:00p,...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions Schedule: Monday-Friday, 8:30a-5:00p, Hybrid after fully trained- 1 day from home, 4 in office The PER I shall be responsible for: Customer Service Demonstrates positive and effective customer service Responds to routine inquiries about...
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Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions Schedule: Monday-Friday, 8:30a-5:00p, Hybrid after fully trained- 1 day from home, 4 in officeThe PER I shall be responsible for: Customer Service Demonstrates positive and effective customer service Responds to routine inquiries about hospital protocol, policies, and...
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Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positionsSchedule: Monday-Friday, 8:30a-5:00p, Hybrid after fully trained- 1 day from home, 4 in officeThe PER I shall be responsible for:Customer ServiceDemonstrates positive and effective customer serviceResponds to routine inquiries about hospital protocol, policies, and...
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Boston, MA, US Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positionsSchedule: Monday-Friday, 8:30a-5:00p, Hybrid after fully trained- 1 day from home, 4 in officeThe PER I shall be responsible for:Customer ServiceDemonstrates positive and effective customer serviceResponds to routine inquiries about hospital protocol, policies, and...
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Emergency Department Patient Access Rep
1 month ago
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - Monday through Friday 11:00pm to 7:30amPOSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up...
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Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access ServicesSchedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY:The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
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Emergency Department Patient Access Rep
1 month ago
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - Monday through Friday 11:00pm to 7:30am POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries,...
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Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with...
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boston, United States Tufts Medical Center Full timeJob Profile Summary This role focuses on assessing the needs of patients who have physical, mental, or emotional disabilities and delivering therapy services to improve their developmental, physical or cognitive impairment. In addition, this role focuses on performing the following Physical Therapy duties: Provides services that help restore function,...
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Outpatient Pelvic Health Physical Therapist
7 days ago
Boston, United States Tufts Medical Center Full timeJob Profile Summary This role focuses on assessing the needs of patients who have physical, mental, or emotional disabilities and delivering therapy services to improve their developmental, physical or cognitive impairment. In addition, this role focuses on performing the following Physical Therapy duties: Provides services that help restore function,...
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Outpatient Pelvic Health Physical Therapist
7 days ago
Boston, MA, United States Tufts Medical Center Full timeJob Profile Summary This role focuses on assessing the needs of patients who have physical, mental, or emotional disabilities and delivering therapy services to improve their developmental, physical or cognitive impairment . In addition, this role focuses on performing the following Physical Therapy duties: Provides services that help restore...
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Outpatient Pelvic Health Physical Therapist
1 week ago
boston, United States Tufts Medical Center Full timeJob Profile Summary This role focuses on assessing the needs of patients who have physical, mental, or emotional disabilities and delivering therapy services to improve their developmental, physical or cognitive impairment. In addition, this role focuses on performing the following Physical Therapy duties: Provides services that help restore function,...
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Patient Access Rep I, Admitting Center
4 weeks ago
Boston, United States Brigham & Women's Hospital(BWH) Full timeThis position is 100% onsite. The hours are Monday through Friday 11:30am to 8:00pm. The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and...
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Patient Access Rep I, Admitting Center
1 month ago
Boston, United States Brigham & Women's Hospital(BWH) Full timeThe Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and Sharf Admitting Center. Cross-trained in access functions related to pre-registration,...
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Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - (M-F 3p-11:30p)Location: M-F Onsite only, Boston MAPOSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries,...
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Patient Access Rep I, Admitting Center
4 weeks ago
Boston, United States Mass General Brigham Full timeDescription: This position is 100% onsite. The hours are Monday through Friday 11:30am to 8:00pm. The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular...
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Patient Access Rep I, Admitting Center
1 month ago
Boston, United States Mass General Brigham Full timeDescription: The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and Sharf Admitting Center. Cross-trained in access functions related to...
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Patient Access Rep I, Admitting Center
4 weeks ago
Boston, United States Brigham & Women's Hospital(BWH) Full timeThis position is 100% onsite. The hours are Monday through Friday 11:30am to 8:00pm. The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and...
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Boston, United States Boston Medical Center Full timePosition: Emergency Department Patient Access Representative Department: Patient Access Services Schedule: Full Time – (M-F 3p-11:30p) Location: M-F Onsite only, Boston MA POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient...
