Patient Access Rep.- Emergency Department, Evening Shift
3 months ago
Position: Patient Access Representative I Department: Patient Access ServicesSchedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY:The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.It is important to note:Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.On occasion, Team Members may be asked to cover additional hours on the schedule to ensure adequate coverage and to support patient flow.JOB REQUIREMENTSEDUCATION:Must be a high school graduate or have a GED.CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:NoneEXPERIENCE:Required: 1-2 years of relevant experience (one of which in admitting, medical office, managed care or insurance).Preferred: Additional training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will provide the ability to understand and be fluent in medical terminology..KNOWLEDGE AND SKILLS:Must understand computer, office and medical terminologyMust demonstrate ease with medical terminology and be able explain healthcare issues to patients with empathy and concernAbility to empathize with and coach the patient in navigating the healthcare systemEffective interpersonal skills to with a diverse group of professional and personalities in a team environmentExcellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communicationsMust be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and document work in a professional and efficient mannerHave strong interpersonal skills and be able to work well in a team environment.ESSENTIAL RESPONSIBILITIES / DUTIES:The Patient Access Rep is intended to meet the demands of rapid high acuity Emergency Department Team and supporting the major work flows in the Department. Essential responsibilities include:Registers patients in a prompt, efficient and courteous manner. Greets all patients and identifies self.Identifies patient appropriately at registration by reviewing government issued documents e.g. driver's license, passport, etc.Prepares patient ID band and places band on patient wrist during registration process.Performs full registration activities at the patient's bedside utilizing Workstations on Wheels (WOW) technologies - computer, scanners, signature pads, etc.Reviews and completes all patient demographic information and required dataObtains signatures on all necessary insurance forms, Consents, Medicare Rights, and Health Care Proxy etc. where requiredThe Patient Access Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, emails, faxes or mail. Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.Utilizes established department guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person in the department for additional consultation.Collaborates with Security Department the accuracy in documenting and verifying patient valuablesSustains proficiency in Department downtime procedures and patient tracking system.Collect copays or deductibles as required.Provides accurate and detailed information and updates patients' records, using the various management information systems used at BMC: Epic, RTE, Trizetto, Payor Sites and others.Demonstrates highly developed interpersonal skills in order to relate to patients of all ages, staff members, physicians, and visitors, negotiate effective working relationships, and develop positive resolutions to conflict. Maintains a strong customer service orientation.Ensures strong organizational skills in order to manage multiple tasks simultaneously combined with ability to effectively prioritizeEnsures the ability to be discrete and protect integrity of confidential informationIdentifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patientAttends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.Participates in staff meetings/ is expected to identify process issues that are obstacles to providing a positive patient experience.General Duties and StandardsAdapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, scheduling, etc.Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.Utilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goals.Follows established hospital infection control and safety procedures.Other duties as needed. IND123Must adhere to all of BMC's RESPECT behavioral standards.(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).Equal Opportunity Employer/Disabled/Veterans
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with...
-
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - (M-F 3p-11:30p)POSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving...
-
Emergency Department Patient Access Rep
2 weeks ago
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - Monday through Friday 11:00pm to 7:30amPOSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up...
-
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - (M-F 3p-11:30p) POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
-
Emergency Department Patient Access Rep
2 weeks ago
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - Monday through Friday 11:00pm to 7:30am POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries,...
-
Patient Experience Rep
3 months ago
Boston, United States Children's Hospital Boston Full time73240BRJob Posting Title:Patient Experience Rep (Emergency) rotating overnightsDepartment:Medicine-Emergency MedicineAutoReqId:73240BRStatus:Part-TimeStandard Hours per Week:36 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: 36 hours/rotating overnight shift (BCH offers a strong shift differential)....
-
Patient Experience Rep- Surgical Unit
2 weeks ago
Boston, United States Children's Hospital Boston Full time77371BRJob Posting Title:Patient Experience Rep- Surgical Unit : Weekend evening shiftDepartment:Patient Services-NursingAutoReqId:77371BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description:Schedule: 3-11:30 pm every other Sat & Sun + every other Holiday Training: every week for 18 weeks + 1 Th full day of...
-
Patient Experience Rep
1 month ago
Boston, United States Children's Hospital Boston Full time36 hours/rotating overnight shift (BCH offers a strong shift differential). 11:00pm-7:30am Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency Department * Providing positive and effective customer service that supports departmental and hospital administrative...
-
Patient Experience Rep
5 months ago
Boston, United States Boston Childrens Hospital Full timeJob Posting Description36 hours/rotating overnight shift (BCH offers a strong shift differential).11:00pm-7:30amPlease note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental and hospital...
-
Patient Experience Rep
2 months ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description36 hours/rotating overnight shift (BCH offers a strong shift differential). 11:00pm-7:30am Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency Department Providing positive and effective customer service that supports departmental and hospital...
-
Patient Access Representative
2 months ago
Boston, United States East Boston Neighborhood Health Center Full time $18 - $27Full time, Benefit eligibleEast Boston, MA Schedule: Mon-Fri, 8am - 5pm and includes evening, weekend and holiday rotationsBilingual: english/spanish requiredThe Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient...
-
Emergency Department Evening Night Nurse
2 months ago
Boston, United States Brigham & Women's Faulkner Hospital Full timeDescription Schedule: 36 hours, Evening Night rotation 7pm-7:30am, Every other weekend, holiday rotation. Competitive Benefits package including Public Service Loan Forgiveness Why YOU should join our ED as an RN: * QUEST Award - Quality, Equity, Safety and Transparency * Shared Governance Model ED * Magnet Designated Hospital * Known for our great teamwork...
-
Emergency Department Operations Team Lead Evenings
5 months ago
Boston, United States Massachusetts General Hospital Full timeEmergency Department Operations Team Lead Evenings -(3293032) Description Under the supervision of the Emergency Department Senior Administrative Manager, the Support Services Team Leader provides shift leadership responsibilities for Support Associates and Patient Transporters (approximately 8-10 FTEs per shift). The Team Leader is the key...
-
Patient Access Rep Surgical Day
2 months ago
Boston, United States Boston Medical Center Full timePosition: Patient Access RepresentativeDepartment: Day SurgerySchedule: Full Time, (40 hours, M-Th 5:30a-2:00pm F 6a-2:30p) UPOSITION SUMMARY:Ensures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in central treatment area...
-
Patient Access Rep Surgical Day
2 months ago
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative Department: Day Surgery Schedule: Full Time, (40 hours, M-Th 5:30a-2:00pm F 6a-2:30p) U POSITION SUMMARY: Ensures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in central treatment area...
-
Patient Experience Rep
4 weeks ago
South Boston, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
-
Patient Access Coordinator
2 weeks ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timeJob Title: Patient Access RepresentativeJoin the East Boston Neighborhood Health Center team as a Patient Access Representative, where you will play a vital role in ensuring seamless patient experiences and efficient clinical operations.Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Patient Access...
-
Patient Access Representative
3 months ago
Boston, United States Boston Medical Center Full timePosition: Emergency Department Patient Access Representative Department: Patient Access Services Schedule: Full Time, Night Shift 11:00pm -7:30am M-F Union It is important to note: Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues. Team Members rotate patient registration assignments into...
-
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryThe Massachusetts General Hospital is seeking a highly skilled and experienced Emergency Department Operations Team Lead to join our team. As a key member of our operations team, you will be responsible for providing shift leadership and supervision to our Support Associates and Patient Transporters. You will be the primary point of contact for...
-
Patient Care Associate
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeAbout the RoleWe are seeking a skilled Patient Care Associate to join our team in the Emergency Department Acute Psychiatry Service at Massachusetts General Hospital. As a PCA, you will play a vital role in providing high-quality care to patients experiencing acute psychiatric crises.Key ResponsibilitiesProvide direct care and support to patients, including...
