Patient Access Rep I, Admitting Center
2 months ago
The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and Sharf Admitting Center.
Cross-trained in access functions related to pre-registration, admitting, family liaison services, patient and family navigation, and patient belongings workflow.Facilitates and expedites the admission process while ensuring all data collected is accurate and complete.
Demonstrates the ability to identify and assess challenging situations, make sound decisions, and utilize standard operating procedures.Interacts with patients, families, visitors, and all levels of staff in a professional and diplomatic manner, facilitating exceptional patient experience at a critical touchpoint in the patient care journey.
Principle Duties and Responsibilities:
- Conducts detailed admission process; greets and interviews patient/family in a timely, efficient and courteous manner; determines whether admission is standard (scheduled, direct admit) or expedited/urgent; obtains, updates and/or verifies all data, and acquires consents to complete required admission, including demographic and financial information, ensuring accurate billing and compliance obligations are met.
- Distributes and obtains all pertinent information regarding hospital policies, such as patient bill of rights and responsibilities, code of conduct, advanced care directives, and others.
- Creates scheduled current or future admission encounters in medical record system (EPIC).Enters/scans data pertinent to patient admission, to ensure compliance with hospital policy.
- Collects and secures patient valuables in compliance with Patient Valuables Policy.May serve as central contact for Public Safety with facilitation of valuables return after hours.
- Navigates patients to procedural areas, Labor & Delivery or Inpatient Units (wheelchair and walking).
- Registers family members for Texting & Liaison Services, provides updates and communicates with recovery areas as needed.
- Refers patients with unresolved financial issues to Inpatient Accounts, when appropriate.
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties.Executes departmental policy in regard to HIPAA requirements.Ensures all patient information including documents, lists, reports, and files are always kept private, confidential and secure.Interviews and patient discussions should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Performs other related duties and special projects, including covering other service areas, as assigned.
- Adheres to hospital policies and procedures, including but not limited to attendance and punctuality, including the use of time keeping software before beginning work and at the end of shift.
- Uniform requirements.
Qualifications:
- Associates degree preferred.
- Minimum 3-6 months experience in an office, community or health care setting.
- Requires excellent interpersonal relationship skills to effectively communicate with patients, their families, physicians and other support personnel.
- Requires moderate typing skills and computer experience, Microsoft Office package.
- Requires good judgment, tact, sensitivity and the ability to work professionally in a stressful environment.
- Requires the ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.
EEO Statement
BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
-
Patient Access Rep I, Admitting Center, Onsite
4 weeks ago
Boston, United States Brigham and Women's Hospital Full timeJob Description - Patient Access Rep I, Admitting Center, Onsite (3308547) Patient Access Rep I, Admitting Center, Onsite - ( 3308547 ) This position is 100% onsite. The hours are Monday through Friday 11:30am to 8:00pm. The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and...
-
Patient Access Rep I, Admitting Center, Onsite
4 weeks ago
Boston, United States Mass General Brigham Full timeDescription: This position is 100% onsite. The hours are Monday through Friday 11:30am to 8:00pm. The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Rep; Emergency Department Department: Patient Access Services; Menino Pavilion Schedule: Part-Time, Every Weekend Sat & Sun 7pm-7:30am Benefits Eligible POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient...
-
Patient Access Representative I, Part-Time
1 month ago
Boston, United States Brigham and Women's Hospital Full timeJob Description - Patient Access Representative I, Part-Time (3314730) This position is 100% onsite. The Patient Access Rep I (Hospitality / Admitting Officer) is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the...
-
Patient Access Representative I, Part-Time
4 weeks ago
Boston, United States Brigham & Women's Hospital(BWH) Full timeThis position is 100% onsite. The Patient Access Rep I (Hospitality / Admitting Officer) is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and Sharf Admitting Center....
-
Patient Access Representative I, Part-Time
4 weeks ago
Boston, United States Mass General Brigham Full timeDescription: This position is 100% onsite. The Patient Access Rep I (Hospitality / Admitting Officer) is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and Sharf Admitting Center....
-
Emergency Dept. Patient Access Representative
4 weeks ago
Boston, United States Boston Medical Center Full timePosition: Emergency Department Patient Access Representative Department: Patient Access Services Schedule: Full Time – (M-F 3p-11:30p) Location: M-F Onsite only, Boston MA POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient...
-
Emergency Dept. Patient Access Representative
4 weeks ago
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - (M-F 3p-11:30p) Location: M-F Onsite only, Boston MA POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient...
-
Boston, United States Boston Medical Center Full timePosition: Emergency Department Patient Access Representative Department: Patient Access Services Schedule: Full Time - (M-F 3p-11:30p) Location: M-F Onsite only, Boston MA POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient...
-
Patient Access Coordinator I
6 days ago
Boston, United States Tufts Medical Center Full timeJob Profile Summary This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients....
-
Patient Access Coordinator
3 weeks ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timeJob Summary">We are seeking a highly skilled Patient Access Representative to join our team at East Boston Neighborhood Health Center. As a Patient Access Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth registration process.">About Us">The East Boston Neighborhood Health Center...
-
Patient Access Representative
4 months ago
Boston, United States East Boston Neighborhood Health Center Full time $18 - $27Full time, Benefit eligibleEast Boston, MA Schedule: Mon-Fri, 8am - 5pm and includes evening, weekend and holiday rotationsBilingual: english/spanish requiredThe Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient...
-
Coordinator Patient Access
6 days ago
Boston, United States East Boston Neighborhood Health Center Full timeThank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and...
-
Patient Access Coordinator I
6 days ago
Boston, United States Tufts Medicine Full timeJob Profile Summary This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients....
-
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positionsSchedule: Monday-Friday, 8:30a-5:00p, Hybrid after fully trained- 1 day from home, 4 in officeThe PER I shall be responsible for:Customer ServiceDemonstrates positive and effective customer serviceResponds to routine inquiries about hospital protocol, policies, and...
-
Coordinator Patient Access
5 days ago
East Boston, United States East Boston Neighborhood Health Center Full timeThank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and...
-
Patient Access Coordinator
6 days ago
Boston, United States Colorado Center for Reproductive Medicine Full timeCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility's diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in...
-
Coordinator Patient Access SECHC
6 days ago
Boston, United States East Boston Neighborhood Health Center Full timeThank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and...
-
Pharmacy Support Technician
5 days ago
Boston, United States IQVIA Full timeAs the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to...
-
Medical Assistant
5 days ago
Boston, United States Boston Medical Center Full timeMedical Assistant / Patient Service Specialist IApply locations St Elizabeth's Medical Center time type Full time posted on Posted 3 Days Ago job requisition id 38188POSITION SUMMARY:This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the...
