Executive Director, Patient Experience
3 weeks ago
Job ResponsibilitiesDevelop and execute a comprehensive strategy across patient services, field reimbursement, patient engagement, forecasting and learning and growth functions aligned with the company's overall objectives. Drive initiatives to enhance patient access, adherence, and satisfaction.Lead and inspire a high-performing multifunctional teams and provides guidance, mentorship, and professional development opportunities to team members.Oversee the Learning and Growth function to ensure collaboration across business partners to optimize and drive employee development by providing high quality training solutions in support of the >400 commercial colleagues.Responsible for the Promotion Review Committee that produces high-quality promotional materials in a timely and compliant manner.Lead and optimize the long-range forecasting and ensure the Forecasting & Performance Analytics team drives effective planning to achieve revenue in excess of $5B.Collaborate closely with internal stakeholders, including Marketing, Sales, Medical Affairs, and Market Access, to ensure alignment and integration initiatives with broader commercial strategies.Serve as a champion for patients, ensuring their needs and preferences are prioritized in program design and implementation. Advocate for patient-centric approaches within the organization.Establish key performance indicators (KPIs) and metrics to assess the impact and effectiveness of patient services initiatives. Monitor performance against targets and provide regular reports to senior management.Build and maintain relationships with external partners, including patient advocacy organizations, specialty pharmacies, and healthcare providers, to support the delivery of comprehensive patient support services.Develop and manage the budget for patient services programs, ensuring optimal resource allocation and cost-effectiveness.Minimum Job Requirements:15+ years experience in US commercial pharmaceutical industry with multi disciplinary commercial leadership rolesExperience in leading design and execution of initiatives with cross functional scope that impact the patient journey and experience requiredExperience in patient services & reimbursement strongly preferredExperience with pharmaceutical forecasting, commercial learning and growth and other commercial functions (marketing, market access) desiredExcellent communication and interpersonal skills, with the ability to influence and collaborate effectively across diverse stakeholders at all levels of the organizationProven leadership capabilities, including the ability to inspire and develop high-performing teams, drive organizational change, and navigate ambiguity in a dynamic business environmentStrategic mindset, with the ability to think creatively, anticipate market trends, and develop innovative solutions to drive competitive advantageOur BenefitsCSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.Please take the time to review our benefits site to see what’s available to you as a CSL employee.About CSL BehringCSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.We want CSL to reflect the world around usAs a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.Do work that matters at CSL Behring
-
Executive Director, Patient Experience
3 weeks ago
King of Prussia, United States CSL Behring Full timeThe Executive Director, Patient Experience and Operations is a leader of a large multifunctional team of >40 FTEs and >100 contractors, including field and head office-based roles across the patient journey including patient services, field reimbursement, patient engagement, and business operations teams within forecasting and Learning and Development. This...
-
Executive Director, Patient Experience
5 days ago
King of Prussia, United States CSL Behring Full timeThe Executive Director, Patient Experience and Operations is a leader of a large multifunctional team of >40 FTEs and >100 contractors, including field and head office-based roles across the patient journey including patient services, field reimbursement, patient engagement, and business operations teams within forecasting and Learning and Development. This...
-
Executive Director, Patient Experience
7 days ago
King of Prussia, United States CSL Behring Full timeThe Executive Director, Patient Experience and Operations is a leader of a large multifunctional team of >40 FTEs and >100 contractors, including field and head office-based roles across the patient journey including patient services, field reimbursement, patient engagement, and business operations teams within forecasting and Learning and Development. This...
-
Senior Director, Patient Experience
2 months ago
King of Prussia, United States CSL Full timePosition Location: King of Prussia (Hybrid)At CSL people and patients are our passion. The Senior Director/Head of Patient Experience is a multi-disciplinary leadership position responsible for leading efforts across the US commercial team to enhance the patient experience for patients on CSL Behring’s US portfolio of life saving specialty...
-
Senior Director, Patient Experience
2 weeks ago
King of Prussia, United States CSL Full timePosition Location: King of Prussia (Hybrid)At CSL people and patients are our passion. The Senior Director/Head of Patient Experience is a multi-disciplinary leadership position responsible for leading efforts across the US commercial team to enhance the patient experience for patients on CSL Behring’s US portfolio of life saving specialty...
-
Executive Director, Patient Experience
3 weeks ago
King of Prussia, United States CSL Behring Full timeJob ResponsibilitiesDevelop and execute a comprehensive strategy across patient services, field reimbursement, patient engagement, forecasting and learning and growth functions aligned with the company's overall objectives. Drive initiatives to enhance patient access, adherence, and satisfaction.Lead and inspire a high-performing multifunctional teams...
-
Executive Director, Patient Experience
3 weeks ago
King of Prussia, United States CSL Behring Full timeJob ResponsibilitiesDevelop and execute a comprehensive strategy across patient services, field reimbursement, patient engagement, forecasting and learning and growth functions aligned with the company's overall objectives. Drive initiatives to enhance patient access, adherence, and satisfaction.Lead and inspire a high-performing multifunctional teams and...
-
Chief Patient Experience Officer
3 days ago
King of Prussia, Pennsylvania, United States CSL Behring Full timeJob SummaryCareer Opportunity: Executive Director, Patient Experience and OperationsCSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. We are seeking an experienced Executive Director, Patient Experience and Operations to lead our patient services and operations team.Key...
-
Executive Director, Patient Experience
2 weeks ago
Americas, US-PA, King of Prussia, CSL Behring CSL Behring Full timeThe Executive Director, Patient Experience and Operations is a leader of a large multifunctional team of >40 FTEs and >100 contractors, including field and head office-based roles across the patient journey including patient services, field reimbursement, patient engagement, and business operations teams within forecasting and Learning and Development. This...
-
Executive Director of Operations
2 weeks ago
King of Prussia, Pennsylvania, United States City Wide Facility Solutions Full timeJob Title: Executive Director of OperationsCity Wide Facility Solutions is seeking a highly skilled and experienced Executive Director of Operations to lead our team in the NE Philadelphia location. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and ensuring exceptional client...
-
Executive Director of Operations
4 weeks ago
King of Prussia, Pennsylvania, United States City Wide Facility Solutions Full timeJob Title: Executive Director of OperationsCity Wide Facility Solutions is seeking a highly skilled and experienced Executive Director of Operations to lead our NE Philadelphia location. As a key member of our leadership team, you will be responsible for driving sales growth, improving operational efficiency, and ensuring exceptional client satisfaction.Key...
-
King of Prussia, Pennsylvania, United States Joulé Full timeJob Title: Executive Medical Director Clinical DevelopmentAt Joulé, we are seeking an experienced Executive Medical Director to lead our Clinical Development team in the late phase of clinical trials for solid tumor oncology products.Job Summary:The successful candidate will collaborate with our clinical teams to design, execute, and report on late-stage...
-
Patient Service Representative-Trainer
4 weeks ago
King of Prussia, Pennsylvania, United States Patient First Full timeJob Summary:The Patient Service Representative-Trainer will be responsible for facilitating the introduction to Front Office classes, maintaining Front Office manuals, and attending quarterly meetings for Front Office trainers. This role will also involve facilitating training and documentation necessary for new trainers, working in the Front Office as...
-
Executive Director of Operations
2 days ago
King of Prussia, Pennsylvania, United States City Wide Facility Solutions Full timeJob Title: Executive Director of OperationsCity Wide Facility Solutions is seeking a highly skilled and experienced Executive Director of Operations to lead our NE Philadelphia location. As a key member of our management team, you will be responsible for overseeing the daily operations and functional departments, including sales, operations, finance, human...
-
Patient Service Representative-Trainer
3 months ago
King of Prussia, United States Patient First Full timeThe responsibilities of this job include, but are not limited to, the following: Facilitating the introduction to Front Office classes, One-on-One, Buddy, and Progressive Training; Maintaining Front Office manuals; Attending quarterly meetings for Front Office trainers; Facilitating training and documentation necessary for new trainers; Working in the Front...
-
Executive Director Market Access Pipeline Leader
4 weeks ago
King of Prussia, Pennsylvania, United States CSL Behring Full timeJob Title: Executive Director Market Access PipelineJob Summary:The Executive Director Market Access Pipeline will be responsible for developing and implementing market access strategies for CSL Behring's pipeline assets. This role requires strong expertise in health economics, R&D interfaces, and a deep understanding of the payer environment in both the US...
-
Executive Director of Operations
5 hours ago
King of Prussia, Pennsylvania, United States iFLY, LLC Full timeBusiness Growth and Development:As the General Manager of iFLY, you will be responsible for driving business growth and development in your local market. This includes developing and maintaining strategic partnerships with local and national businesses, schools, community organizations, and chamber of commerce chapters to drive brand awareness and customer...
-
Associate Director Clinical Portfolio Execution
2 months ago
King of Prussia, United States CSL Full timeCSL Behring is a global biotechnology leader, guided by a promise to save and improve lives. Millions of people around the world are living with rare and serious medical conditions. CSL Behring is committed to delivering medicines that improve their lives.With operations in 35+ nations and ~ 30,000 employees worldwide, CSL is inspired to develop and deliver...
-
Director of Strategic Pricing
3 days ago
King of Prussia, Pennsylvania, United States CSL Behring Full timeJob Title: Director Strategic PricingCSL Behring is seeking a highly experienced Director of Strategic Pricing to join our team. As a key member of our Pricing Center of Excellence, you will be responsible for developing and executing global pricing strategies that maximize the asset total life cycle value, while ensuring patient access and public health.Key...
-
Director of Strategic Pricing
4 weeks ago
King of Prussia, Pennsylvania, United States CSL Behring Full time{"h1": "Director of Strategic Pricing", "p": "At CSL Behring, we are seeking a highly skilled Director of Strategic Pricing to join our team. As a key member of our Pricing Center of Excellence, you will be responsible for developing and executing global pricing strategies that maximize asset total life cycle value while ensuring patient access and public...
