Area Service Supervisor

2 days ago

Lansing, United States Disability Solutions Full time
Description:

Area Service Supervisor

The Area Service Manager is a champion of top-notch customer service for our residents, future residents, and tenants and a positive leader in promoting our team's success. Responsible for leading and optimizing multiple functions of building operations and maintenance for a portfolio of multifamily communities.

Reports To: Area Property Manager

Supervises: Service staff in the designated region. Oversees and supervises the work of outside contractors with the assistance of

The ideal candidate will have 5+ years of previous experience in property management maintenance, other building maintenance, or related trade and is self-motivated, customer service-focused, and a team player. Potential candidates should be able to perform minor plumbing, HVAC, electrical, carpentry, and landscape work and participate in the rotating on-call schedule.

Gillespie Group requires a background and drug screen as a condition of employment passes required physical testing, and may be required to lift and carry up to 50 lbs. A valid driving license, vehicle, and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all the job's functions.

Core Values:

· Positive Team Player

· Creative Solution Oriented

· Industrious

· Knowledgeable

· Trustworthy

RESPONSIBILITIES & PROJECTS

· Positive leadership skills, including written and verbal communication.

· Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner while maintaining the highest standards for the resident's homes and communities.

· Will schedule and manage the service team's and contractors' activities in the designated region.

· Will schedule all repairs, move-in turnover, cap ex projects to be completed while following the annual property budget and/or needs of properties.

· Work with Area Property Manager and Area Facilities Coordinator to keep within HUD guidelines (when applicable) for purchase requirements.

· Provide consistent recommendations for property needs, including but not limited to, capital replacements, deferred maintenance, and system needs.

· Actively oversee the communities' annual maintenance and grounds budgets at all portfolio sites. Work with Area Property Manager and Area Facility Coordinator for annual bidding for the entire region.

· Ability to work collaboratively with management and facilities teams to solve problems professionally and focus on customer service.

· Ability to multitask and work without direct supervision, exhibit effective customer service, people, and organizational skills.

· Maintain property grounds through daily inspection, clean-up, snow removal/salting, and preventative care by delegating and elevating to team members.

· Maintain and care for equipment.

· Maintain inventory of equipment, tools, and supplies

· Complete emergency repairs as required to prevent damage and deterioration of property.

· Review and submit monthly inspection logs.

· Maintain an organized, clean, and safe work environment.

· Comply with site safety and hazardous communication standards.

· Ensure completion and scheduling of new move-in apartment turnover and work with vendors.

· Training and onboarding of new service technicians

· Onboard new direct reports and act as a mentor, resource and trainer for service team members.

· Perform on-call responsibilities as part of an on-call schedule rotation.

· Perform any additional tasks as requested.

· Abide by all local, state, and federal Fair Housing guidelines.

· Responsible for participating in all property inspections, including quarterly inspections, filter change, and smoke detector inspections, city and municipality-required inspections, NSPIRE inspections, etc.


Requirements:

QUALIFICATIONS

  • Minimum of 5 years previous experience in Property management maintenance, other building maintenance, or related trade
  • High school diploma, general education degree or related Vocational Training and/or equivalent work experience
  • Experience with capital improvement projects
  • Knowledge of operational reporting and budget guidelines
  • Proficient in Microsoft Office and Outlook
  • Knowledge of and ability to diagnose problems with plumbing, appliance, mechanical,electrical, drywall repair, lock/keys, and carpentry experience is preferred.
  • EPA certification or obtained within 90 days of employment
  • Other licenses or certifications are required by law

Minimum Physical Expectations:

· Physical activity that requires the ability to exert 25 to 50 lbs. of force frequently and/or 10 to 20 lbs. consistently.

· Physical activity that occasionally requires lifting or moving 100 lbs. or more.

· Physical activity that requires the ability to operate standard tools frequently.

· Physical activity that sometimes requires travel by car

· Physical activity that requires the ability to stand, walk, sit, use hands and fingers, handle or feel, and reach with hands and arms.

· Physical activity that frequently requires climbing stairs, balancing, stooping, kneeling, crouching, or crawling.

· Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face-to-face (in English) for periods of time.



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