Insurance Project Manager and Customer Service Supervisor
7 days ago
Salary Range: $80,000 - $110,000 per year.
About the Role:We are seeking an experienced Insurance Project Manager and Customer Service Supervisor to join our team at Michigan Farm Bureau. In this role, you will be responsible for leading a team of project-focused analysts and overseeing the daily operation of support analysts to ensure operational and corporate project expectations are met.
Key Responsibilities:- Act as an internal consultant, researching business unit goals, workflows, and processes to identify innovative solutions to enhance business processes and efficiencies.
- Challenge the leadership team in the development and implementation of strategies for improved oversight, efficiencies, and expert handling of billing inquiries and functions.
- Lead and direct team members in problem-solving efforts, conducting root cause analysis, and developing/executing solutions.
- Serve as a subject matter expert for billing projects and processes, providing expertise on business and system functionality.
- Bachelor's Degree in business administration, management, computer science, information technology, or related field required, or equivalent experience may be considered.
- Minimum four years of experience in a leadership role required.
- Minimum two years of project experience required.
- Completion of at least one P/C Resident Producer license course required, or completed within six months of hire.
- P/C Resident Producer license required, or obtained within 12 months of hire.
- Previous insurance experience or training preferred.
- Guidewire and BCMS billing knowledge preferred.
Mission-driven organization dedicated to serving farmers, consumers, and communities throughout Michigan. We offer a full benefit package including medical, dental, vision, and 401K.
Contact Information:Please submit your resume and cover letter for consideration.
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