Resident Services Manager

This position is located at:

Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the stores purpose and goals and have the skills to help associates achieve those goals.

Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

Customer Service

Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardwares ongoing Business to Business strategy.

Financial Management Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager.

Compliance Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner.

Inventory Control

Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines.

Loss Prevention -

Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware.

Merchandising

Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked.

Associate Development

Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates.

Communication

Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization.

Store Appearance

Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines.

Attendance

A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends.

SUPERVISORY RESPONSIBILITIES

Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

RELATIONSHIPS

Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel.

TECHNOLOGY

Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.

HP22

Compensation Details:

$17.58 - $24 per hour

For a full list of benefits and open positions, please visit us at: https://www.greatlakesace.com/join-the-great-lakes-ace-team/

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Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

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