Restaurant General Manager

4 months ago

Clemson, United States Zaxby's Full time

As the team at Zaxby's expands, we're saving a seat for youTo our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to workGeneral Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld. PerksCompetitive pay + quarterly bonusesPaid Time OffPaid HolidaysRecognition ProgramEmployee Referral ProgramFlexible Work SchedulesOpportunities to AdvanceBenefitsMedical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityLong-Term DisabilityEmployer Paid Life Insurance401(k) With Employer Match (additional eligibility requirements)Duties and Responsibilities Complete all training requirements including:Zaxby's General Manager Development Plan and Operations Excellence Capstone ClassFood Safety Certification and Manager CertificationAny additional training required by Zax LLCEnsure that the restaurant delivers great experiences to guestsMaintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performersEnsure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performanceEnsure effective work schedules are created timely and appropriately to drive sales and control labor costsPlan and delegate shift assignments including communicating expectations and adjusting as neededEnsure service, product quality, and cleanliness standards are consistently upheldCreate and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the teamManage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheldStrive to increase sales by building community relationships and providing outstanding product and serviceControl costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and proceduresComplete performance reviews for crew members and assist with performance reviews for managersMaintain compliance with Zaxby's Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and proceduresUtilize management tools and keep neat, accurate, and current recordsReview performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experienceOther responsibilitiesHandle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful mannerMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresEscalate concerns to your supervisor when appropriateAll other duties necessary to ensure restaurant operations function properlyJob Qualifications The following requirements must be met in order to qualify for this position. Must be 21 years of age or olderMust have a valid driver's license, vehicle insurance, and reliable transportationOpen availability and the ability to work a minimum of 5 days and 48 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysSuccessful completion of background check and motor vehicle reportMust possess leadership qualities, organizational skills, and ability to interact cooperatively with othersRequired minimum education: High school diploma or equivalent and some college preferred3-5 years management experience requiredRestaurant management experience preferredCapability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

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