National Field Support Supervisor

4 weeks ago

Billings, United States SPECTRUM Full time

Are you someone who embraces change? Do you love to support customers? Are you a team leader who can institute change management for your team? If so, you might be a great fit for our National Field Support (NFS) Supervisor role, a part of Spectrum’s Field Operations Unit.

 

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The National Field Support Centers here at Spectrum are truly the traffic controllers of the company. Our NFS Agents possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience.


BE PART OF THE CONNECTION

 

NFS Supervisors run an active dispatch center with over 5000 dispatch transactions daily. The core of your role will be to show up as a leader to manage a team of employees and implement change management for an efficient and successful work environment. You will also review and resolve escalated issues, provide daily duties for all representatives, provide reporting for daily tasks, and manage the daily workload.

 

WHAT OUR REGIONAL SUPPORT CENTER REPS ENJOY MOST

  • Solving problems in real time
  • Building internal and external relationships

 
This role is office based in a fast-paced call center environment that is operated 7 days a week. You will be required to work weekdays, nights, and weekends.


WHAT YOU’LL BRING TO SPECTRUM

 

Required Qualifications

  • Education: Associate’s degree or equivalent experience
  • Experience: Dispatch or Customer Service (4+years), workforce administration or equivalent (3+years)
  • Technical Skills: MS Office
  • Skills: Computer skills, technical skills, management, analytical
  • Abilities: Communicating, being adaptable, leadership, problem solving
     

SPECTRUM CONNECTS YOU TO MORE

  • Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
  • Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
  • Competitive Pay: Generous starting pay
  • Total Rewards: See all the ways we invest in you—at work and in life
     

Apply now, connect a friend to this opportunity or sign up for job alerts

#LI-ME1


TDP415 2024-37708 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

  • National Field Support Supervisor

    4 weeks ago

    Billings, Montana, United States SPECTRUM Full time

    Job Title: National Field Support SupervisorAre you a leader who can drive change and support customers? Do you have experience in dispatch or customer service? If so, you might be a great fit for our National Field Support (NFS) Supervisor role at Spectrum.About the RoleAs a National Field Support Supervisor, you will be responsible for managing a team of...

  • National Field Support Supervisor

    4 weeks ago

    Billings, Montana, United States SPECTRUM Full time

    Job Title: National Field Support SupervisorWe are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Spectrum. As a key member of our Field Operations Unit, you will be responsible for leading a team of employees and implementing change management to ensure an efficient and successful work environment.Key...

  • National Field Support Supervisor

    4 weeks ago

    Billings, Montana, United States SPECTRUM Full time

    Job Title: National Field Support SupervisorAre you a leader who can drive change and support customers? Do you have experience in dispatch or customer service? We're looking for a National Field Support Supervisor to join our team at Spectrum.Key Responsibilities:Manage a team of employees and implement change management for an efficient and successful work...

  • National Field Support Supervisor

    3 weeks ago

    Billings, Montana, United States Charter Spectrum Full time

    About the RoleWe are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Charter Spectrum. As a National Field Support Supervisor, you will be responsible for managing a team of employees and implementing change management for an efficient and successful work environment.Key Responsibilities:Manage a team of...

  • National Field Support Supervisor

    3 weeks ago

    Billings, Montana, United States SPECTRUM Full time

    At Spectrum, we're looking for a skilled leader to manage our National Field Support (NFS) team. As a National Field Support Supervisor, you'll be responsible for overseeing the daily operations of our dispatch center, ensuring that our customers receive exceptional service.The ideal candidate will have a strong background in dispatch or customer service,...

  • National Field Support Supervisor

    4 weeks ago

    Billings, Montana, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Spectrum. As a key member of our Field Operations Unit, you will be responsible for managing a team of employees and implementing change management to ensure a successful work environment.Key ResponsibilitiesManage a team of employees and...

  • National Field Support Team Lead

    4 weeks ago

    Billings, Montana, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Spectrum. As a key member of our Field Operations Unit, you will be responsible for leading a team of employees and implementing change management to ensure an efficient and successful work environment.Key ResponsibilitiesManage a team of...

  • National Field Support Agent

    4 weeks ago

    Billings, Montana, United States Spectrum Full time

    Job OverviewSpectrum is seeking a highly skilled National Field Support Agent to join our team. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.As a National Field Support Agent, you will utilize your technical and interpersonal skills to...

  • National Field Support Agent

    4 weeks ago

    Billings, Montana, United States Spectrum Full time

    Job OverviewSpectrum is seeking a highly skilled National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.As a National Field Support Agent, you will utilize your technical and...

  • National Field Support Specialist

    4 weeks ago

    Billings, Montana, United States Spectrum Full time

    About the RoleWe are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.Key ResponsibilitiesSupport Field Technicians in troubleshooting and...

  • National Field Support Agent

    2 months ago

    Billings Metropolitan Area, United States Spectrum Full time

    Job DescriptionJob DescriptionDo you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting today’s customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.At...

  • Field Supervisor

    4 weeks ago

    Billings, Montana, United States Great Day Improvements: A Family of Brands Full time

    Overview:K-Designers, a leading home remodeling company, seeks a skilled Field Supervisor/Service Technician with experience in construction.Responsibilities:Measure and inspect windows, bathrooms, and vinyl siding installations.Repair and maintain windows, minor bathroom, and siding installations.Supervise and coordinate installation teams in the...

  • National Field Support Team Lead

    3 weeks ago

    Billings, Montana, United States SPECTRUM Full time

    pAtSpectrum,we'relookingforaskilledNationalFieldSupportSupervisortoleadourteamofexpertsindeliveringexceptionalcustomerexperiences.AsakeymemberofourFieldOperationsUnit,you'llberesponsibleformanagingadynamicdispatchcenter,overseeingdailyoperations,andimplementingchangemanagementstrategiestodriveefficiencyandsuccess./ppbKeyResponsibilities:/b/pulliManageateamof...

  • Administrative Support Supervisor

    2 weeks ago

    Billings, Montana, United States State of Montana Full time

    Job SummaryThe Administrative Support Supervisor - Regional Office Lead will oversee the administrative functions of the regional office, ensuring seamless day-to-day operations. This role will manage office supplies, equipment, and vehicles, as well as provide administrative support to field staff and the regional administrator.Key ResponsibilitiesManage...

  • Signal Support Systems Specialist

    4 weeks ago

    Billings, Montana, United States Army National Guard Full time

    Job DescriptionAs a Signal Support Systems Specialist in the Army National Guard, you will play a critical role in ensuring the smooth flow of information within military units. Your responsibilities will include integrating signal systems and networks, performing signal support functions, and maintaining radio and data distribution systems.Key...

  • Field Sales Representative

    7 days ago

    Billings, United States TDS Telecom Full time

    At TDS Telecom, our Sales teams are our front-lines. They are interacting with homeowners and potential customers everyday, at their doorstep -- educating them on our products and services, and how they can further enrich their lives. If you enjoy the thrill of the sale, ability to control your own earning with uncapped commissions, and selling a product...

  • Supervisor

    4 weeks ago

    Billings, Montana, United States American Multi - Cinema, Inc. Full time

    Job SummaryWe are seeking a skilled Supervisor to join our team at American Multi-Cinema, Inc. The successful candidate will be responsible for overseeing daily operations, managing staff, and ensuring the highest level of customer satisfaction.About the RoleThis is a key leadership position that requires strong communication and problem-solving skills. The...

  • 12W Carpentry and Masonry Specialist

    3 weeks ago

    Billings, United States Army National Guard Full time

    Job Description Expand your construction skills and join the Army National Guard as a Carpentry and Masonry Specialist. You’ll gain extensive, hands-on experience in the construction and maintenance of rigging devices, building layout, framing, and fabrication, and assisting in combat engineer missions. Through the use of your basic carpentry and masonry...

  • SUE Field Technician

    4 weeks ago

    Billings, Montana, United States Utility Mapping Services Full time

    Job Title: SUE Field TechnicianJoin our team at Utility Mapping Services, a veteran-owned business dedicated to Subsurface Utility Engineering (S.U.E.) as a rigorous engineering discipline in accordance with ASCE 38 standards.Job SummaryWe are seeking a highly motivated and detail-oriented SUE Field Technician to join our team. As a SUE Field Technician, you...

  • Blood Bank Supervisor

    4 weeks ago

    Billings, United States MLee Healthcare Staffing and Recruiting, Inc Full time

    Blood Bank Supervisor Sign On Bonus Available / Competitive Pay / Comprehensive Benefits Position Type: Full-time About Us: MLR is looking for a passionate and experienced Blood Bank Supervisor to lead our operations in Billings, Montana. This lively city features a blend of urban amenities and stunning natural scenery, including the nearby Beartooth...