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Director of Fraud Protection Services

2 months ago

Charlotte, United States Disability Solutions Full time

Location: On site in Memphis, TN., Lafayette, LA., Birmingham, AL., Miami Lakes, FL., or Charolotte, NC.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

This position is the most senior officer whose organization has end to end responsibility for developing the vision, strategy and implementation of all activities within Fraud Protection Services for First Horizon. The candidate must be able to lead multiple teams that balance directly impacting our customers while also developing/implementing strategies that mitigate risk and ensure compliance with federal and state regulations. This leader also serves as the expert to provide senior executives with recommendations on strategies and tactics to meet business objectives while managing client friction. The position has broad interface with internal and external stakeholders, regulators and vendors to establish communication, cooperation and risk management related to First Horizon. Also, this position provides senior level leadership to subordinates to define strategies, goals and review of performance. This individual is viewed as a strong leader with critical thinking skills and the ability to communicate with all levels of the Bank.

Essential Duties and Responsibilities:  

  • Provides vision and leadership for developing and implementing critical actions across fraud risk strategy, fraud prevention, fraud hotline, claims/disputes, and investigations which must balance customer impacts with overall risk/losses to the Bank.
  • Partners with executives, business leaders, support areas, external partners, regulators, and auditors to establish the strategic direction for Fraud Protection Services.
  • Responsible for developing a strategy that is flexible given that fast-paced environment all financial institutions are facing in fraud.
  • Provides internal consulting on the fraud impacts from new products or changes to existing bank products.
  • Possess strong influencing and interpersonal skills to implement change and move the organization forward by communicating logical and convincing justifications including lessons learned that ultimately build support.
  • Stays abreast of industry, regulatory and company changes/trends as they relate to financial services, information management, fraud and process efficiencies; seeks out and maintains external relationships and alliances; proactively assesses the present and future impact to the Bank; keeps executives and senior leadership informed.
  • Demonstrates an in-depth knowledge of fraud systems and applications across multiple core operating areas.
  • Leads efforts to analyze the needs of various business units and leverages specific knowledge to recommend solutions that meet business objectives.
  • Develops a very strong working relationship with Risk and Compliance
  • Leads highly visible projects that require collaboration with multiple stakeholders to develop and implement change activity.
  • Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internally testing to ensure compliance.
  • Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.
  • Provides leadership, direction and growth opportunities to members of the organization in accordance with the Company’s policies and applicable laws.

Education and/or Work Experience Requirements:

  • Bachelor’s Degree required; Masters Degree preferred or combination of education and work experience.
  • Minimum of 8-10 years of industry experience required; 10+ years preferred
  • Must have minimum of 8-10 years of personnel management experience.
  • Must have 8-10 years of payment or deposit experience

Physical Requirements:  

  • Must be able to travel domestically as required for site visits, etc.

Hours:  

  • Monday - Friday / 8:00 AM - 5:00 PM

About Us:       

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.       

Benefit Highlights:       

  • Medical with wellness incentives, dental, and vision 
  • HSA with company match 
  • Maternity and parental leave 
  • Tuition reimbursement 
  • Mentor program 
  • 401(k) with 6% match 
  • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:        

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.       

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)