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Director, Bank Business Process Consultant-Bank Disputes
1 month ago
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so specialThe Opportunity
As a dedicated Director, Bank Business Process Consultant-Bank Disputes you will supervise a team of business professionals that are responsible for the review of existing procedures and business processes and the collaborating with leaders on identified process gaps to mitigate potential risk and align to Bank business strategy. Guides' team members to collaborate with enterprise leaders & partners on the facilitation, development, and deployment of process improvement solutions. Maintains compliance with policies, procedures, and regulations.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
- Applies and coordinates reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform & influence key team members.
- Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities.
- Influences Bank Disputes Operations and business processes to address risk across all activities.
- Identifies business process risks and ensures that appropriate controls are collected, detailed, sustained and ultimately mitigated.
- Drives the development of business process improvements for the Bank that aligns business results, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.
- Identifies and implement process improvement and process excellence across various aspects of assigned organization.
- Guides team members in providing strategic organizational change to ensure sustained and compliant process improvement initiatives.
- Assesses risks associated with current and proposed processes against business objectives and ensure alignment with the bank’s risk appetite and risk management framework.
- Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
- Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
- 4 years of experience leading programs/projects, business process owner/consultant or working in an agile environment.
- 3 years of direct team lead, supervisory or management experience.
- Extensive experience in applying quality management, process improvement, and using process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner.
- Strong understanding of disputes (fraud/non fraud) for Regulation E and/or Regulation Z.
- Strong understanding of risk and controls frameworks.
- Experience working on internal/external audit exams and testing.
- Critical thinker with the ability to influence change across processes/products.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
