Manager, Customer Account Support
2 months ago
About UsAmericold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.Primary Responsibility Responsible for leading a team of specialists tasked with fielding, troubleshooting, and resolving customer billing inquiries for the Americold business. This team will serve as the first point of contact for billing inquiries and will decide next steps for quick and accurate issue resolution. This team will deliver a streamlined and optimized customer experience as it relates to transparency, accuracy, and timeliness in resolving billing inquiries. The role is expected to work with cross-functional teams to meet internal and external customer needs while ensuring alignment with company billing policies. What you'll Do Team Management: Lead and mentor a team of Customer Account Specialists to resolve billing inquiries efficiently Training & Development: Provide ongoing training and development plans focused on personal and professional growth for team members Quality Assurance: Review team output to ensure adherence to quality and accuracy standards Process Enhancement: Collaborate with various departments (IT, Business Development, Finance, Accounting, Operations) to improve customer account support processes Customer Inquiry Management: Establish a system for handling customer billing inquiries and track the resolution process Performance Reporting: Develop and report on key metrics to monitor response times and customer satisfaction Data Accuracy: Work with operations to ensure accurate data entry, reducing billing discrepancies Cross-Functional Collaboration: Coordinate with AR and Claims departments to minimize credit memos and customer claims related to invoicing
What Experience and Education You Need Bachelor's degree in Accounting, Economics, Finance, Mathematics, or Business Administration 5-7 years of relevant work experience, with 1-2 years in a managerial role preferred Proficiency in Microsoft Suite, particularly Excel, and experience in supply chain, warehousing, or operations Familiarity with Oracle, Salesforce.com, or other CRM tools, with investigative/audit skills and financial underwriting experience being advantageous Strong communication, negotiation, and presentation skills, with a demonstrated ability to build relationships and propose risk mitigation solutions
What Could Set You Apart Strong professional communication skills across all levels, including written, verbal, and in-person interactions Ability to stay organized and prioritize requests in a dynamic corporate environment with multiple managers A proactive, customer-focused mindset with a flexible, team-oriented attitude High level of integrity and the ability to maintain confidentiality Willingness to travel up to 15% to various sites and customer locations
Physical Requirements
Requires the ability to sit for long periods of time, with frequent interruptions Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending Requires manual dexterity with normal hand and finger movements for typical office work Talking, hearing, and seeing are important elements of completing assigned tasks May require travel by automobile and airplane for business May require visits to warehouse operations in temperatures at or below freezing May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds Requires the use of various electronic tools
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicable law.What We Offer:Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.EOE/AA M/F/D/V DFW.
-
Accounts Support Manager
3 weeks ago
Atlanta, United States Genuine Parts Company Full timePosition Mission: The Accounts Support Manager (ASM) role will be seen by the NAPA system as the "go to" person for the assigned product categories. This role will be a division role responsible for their Product Category across all sales channels (ISO/COS) within their Division, including the long- and short-term planning, organization of sales initiatives...
-
Customer Account Support Team Lead
1 day ago
Atlanta, Georgia, United States AmeriCold Logistics Full timeAbout Americold Logistics, a global leader in temperature-controlled infrastructure.Job DescriptionWe are seeking an experienced Customer Account Support Team Lead to join our team. This role will be responsible for leading a team of specialists in resolving customer billing inquiries efficiently and effectively.ResponsibilitiesLead and mentor a team of...
-
Atlanta, Georgia, United States JobTracks Full timeJob descriptionAbout UsAt JobTracks, we strive to provide exceptional service to our clients in the areas of accounting, payroll, and tax consulting. As a key member of our team, you will play a vital role in ensuring that our clients receive the highest level of service.Job OverviewThis is an exciting opportunity for a Customer Relations and Account...
-
Customer Support Operations Manager
1 day ago
Atlanta, Georgia, United States Sage Group plc Full timeJob Overview">Sage Group plc is seeking a seasoned Customer Support Operations Manager to join our team in the United States. As a key member of our customer operations team, you will be responsible for developing and delivering quality support that meets the evolving needs of our customers.">Key Responsibilities">Drive resolution and provide leadership to...
-
Customer Account Specialist
6 days ago
Atlanta, Georgia, United States REO Logistics INC Full timeAbout REO Logistics INC">REO Logistics INC is a leading provider of logistics solutions to customers worldwide.We offer a range of services including order management, inventory management, and shipping.Job Title: Customer Account Specialist - Order ManagementSalary: $55,000 - $65,000 per yearLocation: [Insert Location]Job Description:In this role, you will...
-
Account Manager
1 month ago
Atlanta, United States Lyra Technology Group Full timeSavant, a Managed Service Provider (MSP) in the Atlanta metropolitan area is seeking a Account Manager/Executive. As Account Manager, you will build upon existing relationships with current accounts, and identify new opportunities in which our products and services can better help our clients' businesses. Savant endeavors to be our customer's ultimate...
-
Account Manager
4 weeks ago
Atlanta, United States Lyra Technology Group Full timeSavant, a Managed Service Provider (MSP) in the Atlanta metropolitan area is seeking a Account Manager/Executive. As Account Manager, you will build upon existing relationships with current accounts, and identify new opportunities in which our products and services can better help our clients' businesses. Savant endeavors to be our customer's ultimate...
-
Account Manager
3 weeks ago
atlanta, United States Lyra Technology Group Full timeSavant, a Managed Service Provider (MSP) in the Atlanta metropolitan area is seeking a Account Manager/Executive. As Account Manager, you will build upon existing relationships with current accounts, and identify new opportunities in which our products and services can better help our clients’ businesses. Savant endeavors to be our customer’s ultimate...
-
Account Manager
4 months ago
Atlanta, United States Lyra Technology Group Full timeSavant, a Managed Service Provider (MSP) in the Atlanta metropolitan area is seeking a Account Manager/Executive. As Account Manager, you will build upon existing relationships with current accounts, and identify new opportunities in which our products and services can better help our clients’ businesses. Savant endeavors to be our customer’s ultimate...
-
Account Manager
2 months ago
atlanta, United States Lyra Technology Group Full timeSavant, a Managed Service Provider (MSP) in the Atlanta metropolitan area is seeking a Account Manager/Executive. As Account Manager, you will build upon existing relationships with current accounts, and identify new opportunities in which our products and services can better help our clients’ businesses. Savant endeavors to be our customer’s ultimate...
-
Corporate Account Manager
2 weeks ago
Atlanta, United States Atrium Staffing Full timeOur client is a technology leader in the beverage, medical and industrial gas space. They utilize a network business model to help manage supply chain and client support. The company is starting up their Sandy Springs location and seeking qualified Corporate Account Managers for several open positions. The company offers a hybrid, flexible work environment,...
-
Account Manager
4 weeks ago
Atlanta, United States Malibu Events Promotions Full timeWe are hiring an Account Manager to support our operations and contribute to our companys growth. This is a fantastic opportunity to enhance your leadership skills. Responsibilities Oversee daily operations alongside the Manager Manage team schedules, assignments, and performance Coordinate travel and logistics for team members and clients across the US...
-
Customer Support Representative
6 days ago
Atlanta, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Customer Support Representative to join our team in the Medical Devices industry, stationed at Atlanta, Georgia. As a Customer Support Representative, your primary role will be to provide customer service and technical support for our line of products and services. This role encompasses handling inbound...
-
Account Manager
4 weeks ago
Atlanta, United States Malibu Events Promotions Full timeWe are hiring an Account Manager to support our operations and contribute to our company's growth. This is a fantastic opportunity to enhance your leadership skills. Responsibilities Oversee daily operations alongside the Manager Manage team schedules, assignments, and performance Coordinate travel and logistics for team members and clients across the US...
-
Account Manager
1 month ago
atlanta, United States Malibu Events Promotions Full timeWe are hiring an Account Manager to support our operations and contribute to our company's growth. This is a fantastic opportunity to enhance your leadership skills.ResponsibilitiesOversee daily operations alongside the ManagerManage team schedules, assignments, and performanceCoordinate travel and logistics for team members and clients across the USAssist...
-
Account Manager
1 month ago
Atlanta, United States Malibu Events Promotions Full timeWe are hiring an Account Manager to support our operations and contribute to our company's growth. This is a fantastic opportunity to enhance your leadership skills.ResponsibilitiesOversee daily operations alongside the ManagerManage team schedules, assignments, and performanceCoordinate travel and logistics for team members and clients across the USAssist...
-
Account Manager
3 weeks ago
atlanta, United States Malibu Events Promotions Full timeWe are hiring an Account Manager to support our operations and contribute to our company's growth. This is a fantastic opportunity to enhance your leadership skills.ResponsibilitiesOversee daily operations alongside the ManagerManage team schedules, assignments, and performanceCoordinate travel and logistics for team members and clients across the USAssist...
-
Account Manager
1 month ago
Atlanta, United States EarthFresh Foods, Inc. Full timeOBJECTIVE Reporting to the Director of Sales, the Account Manager is responsible for managing new and existing business accounts and executing various duties to include securing customer relationships, increasing sales, drafting pricing proposals, managing customer inquiries, and marketing communications. QUALIFICATIONS Education: Bachelor's Degree/Diploma...
-
Account Manager
1 month ago
Atlanta, United States EarthFresh Foods, Inc. Full timeOBJECTIVE Reporting to the Director of Sales, the Account Manager is responsible for managing new and existing business accounts and executing various duties to include securing customer relationships, increasing sales, drafting pricing proposals, managing customer inquiries, and marketing communications. QUALIFICATIONS Education: Bachelor's Degree/Diploma...
-
Global Account Manager
1 month ago
Atlanta, United States Onit Full timeGlobal Account Manager Onit is a leader in providing enterprise workflow and artificial intelligence-enabled platform solutions for Legal and their functional partners. Onit is transforming the way corporate legal departments along with other business functions drive operational and process improvements. By focusing on process, Onit’s solutions help...
