Product Support Engineer III

6 days ago

Hagerstown, United States SNC Full time

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you As a Product Support Engineer III, you will be supporting the Royal Saudi Air Force (RSAF) customer in Saudi Arabia by providing onsite training, technical support, and troubleshooting for the two (2) RSAF King Air 350-ER aircraft, Transportable Ground Station (TGS), Fixed Ground Station (FGS), and the Mission Systems Trainer (MST). You’ll assist with assessing our customer needs and determining the most appropriate technical solution for the aforementioned systems. Your expert level technical responsibilities include the support of product troubleshooting, testing, error/defect detection and correction, and coordinating the appropriate corrective action with the customer/operators.The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber. https://www.sncorp.com/company/business-areas/Responsibilities:Provide Aircraft maintenance support in a high OPTEMPO environment, meeting or exceeding required Mission Capability (MC) rate at an overseas locationInterpreting manufacturer and internal manuals, drawings, technical references, and CAMPS documentsMaintaining with aviation safety standards and safe operating practicesKnowledge of aircraft maintenance and inspection processes and procedures and/or returning planes to serviceApply advanced technical principles, theories, and concepts. Work on complex technical problems to provide solutionsCompliance with all Security Protocols on and in support of Aircraft OperationExperience with circuits and wiring assemblies and the ability to follow detailed instructions accurately and consistentlyPerform simple tests such as continuity checksInstall and Integrate wiring, and termination in accordance with system requirementsAbility to terminate various coaxial, circular, and MIL-SPEC connectors. Have good hand eye coordination and be able to use a variety of standard hand tools including crimpers and soldering ironsKnowledge of proper ESD controls. Windows/Domain administration tasks.Patching of product specific systemsMust be detail and quality orientedThis is a Deployed rotational positionMust-haves:Bachelor's degree in a related field of study or typically 6 or more years of related experienceComprehensive expert level understanding and experience of EO/IR VORTEXi(X), ORION-E, wideband KA SATCOM, radar, COMINT, and BLOS systemsHands-on experience with wireless networks, tactical communications and personal computersCommunication and customer interface skillsProgressive experience using troubleshooting techniquesThorough understanding of system level maintenance of networks and communications systemsAbility to reside outside the continental US, typically for extended periods of timeAbility to deploy on an approximate 90/30Current/valid passport and be able to obtain a visa to travel to Saudi ArabiaAbility to adapt to extreme outdoor climates and working conditionsAn active Secret U.S. Security Clearance is requiredPreferred:Working knowledge of operating military units and logisticsFamiliarity with the network and integration of traditional communications systems and sensorsAbility to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.Experience with RF, vehicle installation and maintenance proceduresBackground in the Aerospace and Defense Industry, Government, or US MilitaryLeadership experience in the military or civilian organizationPrior experience in a Lead role; the ability to mentor, train, guide, and inspect the work of subordinatesSNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.IMPORTANT NOTICE: This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.Learn more about the background check process for Security Clearances. SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our teamAs an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination.  Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.

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