Spa Manager

3 weeks ago

Newport Beach, United States Marriott Full time
Job Number 24167700
Job Category Spa
Location The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

 

CORE WORK ACTIVITIES

 

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

 

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

 

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

 

 

The salary range for this position is $74,000 to $92,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Spa Operations Manager

    1 month ago

    Ponte Vedra Beach, Florida, United States Spavia Day Spa Full time

    Job OverviewSpavia Day Spa is seeking a highly skilled and motivated Lead Spa Coordinator to join our team. As a key member of our spa team, you will be responsible for providing exceptional guest experiences, driving sales and revenue growth, and ensuring the highest level of customer satisfaction.ResponsibilitiesTeam Management: Manage the spa team...

  • Spa Manager

    4 months ago

    Newport Beach, United States Marriott Full time

    Job Number 24118544Job Category SpaLocation The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services,...

  • Spa Manager

    7 days ago

    Newport Beach, United States Marriott Full time

    Additional InformationJob Number24167700Job CategorySpaLocationThe Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY   Position has responsibility for supervising and coordinating activities of employees delivering spa...

  • Spa Operations Manager

    2 weeks ago

    Newport Beach, United States Marriott Full time

    Job SummaryAs a key member of our spa team, you will be responsible for overseeing the delivery of exceptional spa services, ensuring guest satisfaction, and driving business results. This role requires a strong leader who can motivate and empower team members to provide outstanding customer experiences.Key ResponsibilitiesSupervise and coordinate spa...

  • Spa Supervisor

    2 months ago

    Palm Beach, United States Tideline Palm Beach Ocean Resort & Spa Full time

    We are seeking a motivated and experienced Spa Supervisor to join our team. The Spa Supervisor will oversee the daily operations of our spa, ensuring an exceptional guest experience while maintaining high standards of service, cleanliness, and professionalism.Key Responsibilities:Supervise Spa Operations: Oversee all aspects of spa operations, including...

  • Spa Attendant

    2 weeks ago

    Newport Beach, California, United States Balboa Bay Resort & Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Spa Attendant to join our team at the Balboa Bay Resort and Club. As a Spa Attendant, you will be responsible for providing exceptional guest service, ensuring the cleanliness and appearance of spa areas, and maintaining a positive and professional demeanor at all times.Key...

  • Spa Receptionist

    3 weeks ago

    Newport Beach, California, United States Balboa Bay Resort & Club Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Spa Receptionist/Associate to join our team at the Balboa Bay Resort and Club. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing appointments, and promoting our spa services and retail products.Key ResponsibilitiesProvide outstanding guest...

  • Spa Attendant

    2 weeks ago

    Ponte Vedra Beach, Florida, United States Spavia Day Spa Full time

    Job SummarySpavia Day Spa is seeking a highly motivated and detail-oriented Spa Attendant to join our team. As a Spa Attendant, you will play a vital role in ensuring a clean, safe, and relaxing environment for our guests and team members. Your primary responsibilities will include maintaining the highest standards of cleanliness and guest service, assisting...

  • Spa Attendant

    2 weeks ago

    Newport Beach, California, United States Marriott Full time

    Spa Attendant Job SummaryProvide exceptional guest service as a Spa Attendant at Marriott International. This role involves greeting guests, offering amenities, and escorting them to treatment rooms. You will also be responsible for maintaining the cleanliness of the spa area, restocking supplies, and reporting any accidents or injuries.Key...

  • Medical Assistant

    2 weeks ago

    Newport Beach, United States Beverly Hills Rejuvenation Center Full time

    Job DescriptionBeverly Hills Rejuvenation Center is seeking a highly skilled Medical Assistant to join our team as a Spa Operations Manager. As a key member of our front and back office team, you will be responsible for overseeing all aspects of our medical spa operations, ensuring exceptional patient care and service, and driving business growth.Key...

  • Spa Receptionist/Associate

    1 week ago

    Newport Beach, California, United States Balboa Bay Resort & Club Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Spa Receptionist/Associate to join our team at the Balboa Bay Resort and Club. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing appointments, and promoting our spa services and retail products.Key ResponsibilitiesProvide outstanding guest...

  • Spa Receptionist Associate

    2 weeks ago

    Newport Beach, California, United States Balboa Bay Resort & Club Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Spa Receptionist/Associate to join our team at the Balboa Bay Resort and Club. As a key member of our spa team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide outstanding service to spa guests,...

  • Luxury Spa Therapist

    2 weeks ago

    Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Job Summary:The Cliffs Hotel and Spa is seeking a skilled Massage Therapist to join our team. As a Massage Therapist, you will be responsible for providing exceptional massage services to our guests, creating a rejuvenating and luxurious environment in our spa. You will work closely with our Spa Attendants, Spa Reservationists, Spa Leads, and Spa Manager to...

  • Spa Operations Manager

    2 weeks ago

    Newport Coast, California, United States Marriott Full time

    Job SummaryThe Spa Manager is responsible for overseeing the daily operations of the spa, ensuring exceptional guest satisfaction, and achieving the operating budget. This role requires strong leadership and communication skills, as well as the ability to motivate and train a team of spa professionals.Key ResponsibilitiesSupervise and coordinate the...

  • Spa Manager

    2 months ago

    Newport Beach, California, United States, 92657 Marriott Full time

    Job Number 24118544Job Category SpaLocation The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services,...

  • Lead Massage Therapist

    2 weeks ago

    Pompano Beach, Florida, United States Hand and Stone Massage and Facial Spa Full time

    Job Title: Lead Massage TherapistHand and Stone Massage and Facial Spa is seeking a skilled and experienced Lead Massage Therapist to drive success in our spa. As a key member of our team, you will be responsible for the organization, promotion, development, and supervision of our Massage Therapists.Key Responsibilities:Lead by example, demonstrating a...

  • Spa Operations Manager

    4 weeks ago

    Newport Coast, California, United States Marriott Full time

    Job SummaryThe Spa Manager is responsible for overseeing the day-to-day operations of the spa, ensuring exceptional guest experiences, and driving business growth. This role requires a strong leader who can motivate and develop a high-performing team, manage budgets, and maintain high standards of quality and service.Key ResponsibilitiesSupervise and...

  • Medical Spa Team Leader

    2 weeks ago

    Newport Beach, United States Beverly Hills Rejuvenation Center Full time

    Job TitleBeverly Hills Rejuvenation Center is seeking a highly skilled and experienced Medical Spa Team Leader to join our team.The ideal candidate will have a strong background in medical assisting, phlebotomy, and management, with excellent customer service and communication skills.The Medical Spa Team Leader will be responsible for overseeing all aspects...

  • Spa Receptionist

    4 weeks ago

    Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Spa Receptionist OpportunityNewport Harbor Island Resort is seeking a skilled and friendly Spa Receptionist to join our team. As a key member of our spa staff, you will be responsible for providing exceptional customer service, scheduling appointments, handling payments, and promoting our spa services.Key Responsibilities:Greet guests and provide a warm...

  • Spa Associate

    2 weeks ago

    Myrtle Beach, South Carolina, United States Hand and Stone Massage and Facial Spa Full time

    Job Summary: We are seeking a highly motivated and organized Spa Associate to join our team at Hand and Stone Massage and Facial Spa. As a Spa Associate, you will be responsible for providing exceptional customer service, meeting membership sales goals, and maintaining a clean and professional work environment. Responsibilities: Meet membership sales...