Senior User Experience

Are you interested in creating a new framework for how enterprises integrate, optimize, and govern cloud services? Would you like to build a foundation for new innovative products that leverage big data, artificial intelligence, and machine learning with AWS scale for millions of technical and non-technical users at Fortune 500 companies and startups in every market sector?AWS Commerce team seeks to better the AWS cloud computing experience for its customers and covers a range of products across Billing & Procurement Experiences, Enterprise Payment solutions, Cost Optimization and more. We leverage emerging and state-of-the-art technologies to create innovative products that make it easier for customers to manage the cost, compliance, and connectivity of their cloud applications. We’re customer obsessed, and we create innovative simple experiences that help customers easily understand, gain insight, and manage costs, payments, compliance, resourcing, and integrations across complex massive cloud services.We are hiring a Senior User Researcher to join our design and research teams. The user researcher will have a significant impact on our business and provide direction and vision for evolving the role of research in product development; identify opportunities to increase efficiency, and drive impact across the product roadmap. This researcher will also be a key input in driving the product roadmap for an AWS service that is working on redesigning IT audit industry.This position will provide discovery and evaluative research insights to the different product teams. The researcher will help the team better understand the international expansion of our commerce platform, working closely with internal tools teams and the customer.Key job responsibilitiesThis Senior User Researcher will identify opportunities for innovation and refine how customers use AWS commerce products and services and how we can translate these needs to create amazing tools. In this role you will execute a strategic research working collaboratively with UX designers, product managers, and engineers to understand opportunities and customer connections for the commerce team. You will use your deep understanding of user research methods and best practices to uncover customer (and internal) needs that help drive tactical and strategic impact across the organization. In addition, you will:* Identify best research methods (quantitative and qualitative) to answer question on our users based on research questions, timeline, and resourcing.* Define and execute a comprehensive research roadmap; communicate and refresh on regular basis to ensure relevancy.* Effectively translate data and insights into strategy and design direction.* Create a deep understanding and empathy for our customers across diverse audiences, including designers, PMs, engineers, and business leaders.* Work closely with cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks.* Continually learn, grow, and improve the craft of UX research.A day in the lifeYou'll meet with product, design, and engineering stakeholders to cover areas for research investigation (both generative for new ideas and to validate approaches to design execution), review documents and attend team meetings with leadership to ensure insights from research are applied to our development processes, and share them with the UX team for cross-organizational improvements on shared workflows across our suite of tools, and most likely spend time socializing with your stakeholders/peers.About the teamAWS Commerce team seeks to better the AWS cloud computing experience for its customers and covers a range of products across Billing & Procurement Experiences, Enterprise Payment solutions, Cost Optimization and more. We leverage emerging and state-of-the-art technologies to create innovative products that make it easier for customers to manage the cost, compliance, and connectivity of their cloud applications. We’re customer obsessed, and we create innovative simple experiences that help customers easily understand, gain insight, and manage costs, payments, compliance, resourcing, and integrations across complex massive cloud services.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS5+ years of experience with UX research, including formative, generative and evaluative methodological approaches across all product lifecycle stages (e.g., strategy, design, development)* Mixed method experience, including qualitative and quantitative research* Portfolio demonstrating past work experience and deliverables (e.g., study plans, journey maps, reports, etc.)* BS in Human Computer Interaction (HCI), Human Factors, Cognitive Psychology, Cultural Anthropology, or related disciplinePREFERRED QUALIFICATIONSMS or Ph.D. in Human Factors, HCI, HCDE, Cognitive Psychology, Anthropology, or similar.* Quantitative research skills, including experience with cluster analysis, MaxDiff, surveys and behavioral telemetry* Qualitative research skills, including experience with contextual inquiries, interviews, focus group sessions, survey design, qualitative data analysis. * Excellent communication, presentation, writing, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.* An unfailing passion and capacity to advocate on behalf of our users.* The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.