Help Desk tier 2 Technical Support for Hardware

1 day ago


Chester, United States Open IT Labs LLC Full time
The position is fully onsite at SCI Chester (500 E 4th St, Chester, PA 19013)

JD:

Help Desk tier 2 Technical Support for Hardware & Software. 5-year's exp. Job# 749301

Client: State of PA, Dept. of Correction, Chester, PA

Rate: $30/hour on C2C or $25/hour on W2

Help Desk Analyst, Tier 2 technical support for hardware and software with 5+ years of experience.

The position is fully onsite at SCI Chester (500 E 4th St, Chester, PA 19013).

The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below.

Role Description:
Manage expectations at all levels: customers/end users, executive sponsors.
Ensure quality standards are followed.
Monitor the team s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
Act as the escalation point for high priority support issues.
Able to make recommendations on policies on system use and services.
Calls software and hardware vendors to request service regarding defective products.
Acts as a subject matter expert for one or more custom or COTS applications.
Talks to programmers to explain software errors or to recommend changes to programs.
May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
Write software and hardware evaluation and recommendations for management review.
Write or revise user-training manuals and procedures.
Develops training materials, such as exercises and visual displays.
Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
Provides technical assistance, support, and advice to end users for hardware, software, and systems.
Provides hands-on technical assistance to business and technical users.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for level 1 support.
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determines whether problem is caused by hardware, software, or system.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken

SKILLS:

Tier 2 technical support for hardware and software Required 5 Years

Experience with call tracking and ticketing software Required 5 Years

Provides user training, documentation, manuals Required 5 Years

Managing and assigning support issues Required 5 Years

4 year college degree in field of specialty or equivalent experience Highly desired


  • Help Desk support

    1 day ago


    Chester, United States Acclaim Systems Full time

    *s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Tier 2 technical support for hardware and softwareExperience with call tracking and ticketing softwareProvides user training, documentation, manualsManaging and assigning support issues Help...


  • Chester, United States ATC Full time

    Help Desk Analyst/Technical Support SpecialistOnsite Role at SCI Chester - 500 E 4th St, Chester, PA 19013Hourly Pay: $25-$30/hourJob Description:Help Desk Analyst, Tier 2 technical support for hardware and software with 5+ years of experience.Duties:Manage expectations at all levels: customers/end users, executive sponsors.Ensure quality standards are...


  • Chester, United States Domino Technologies Full time

    Help Desk Analyst Tier 2 / Full-Time / On-Site / Chester, PABecome a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!Accepting Candidates Until 10/16/2024 at 2:00 PMThe Position:Client: Commonwealth of Pennsylvania Department...


  • Chester, United States ProRec Resource Solutions, LLC Full time

    Job Title: Help Desk Analyst - Level 2We are seeking an experienced Help Desk Analyst to provide Level 2 Support, acting as an escalation point for high-priority support issues and delivering hands-on technical assistance to business and technical users. The ideal candidate will manage expectations, ensure quality standards, and resolve a wide range of...

  • Help Desk Analyst

    1 day ago


    Chester, United States Swift Strategic Solutions Inc Full time

    A Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Chester, PA office.Below are the additional details of this role: Required Skills:We need a minimum of 5+ years of hands-on experience in the following.Tier 2 technical support for hardware and softwareExperience with call tracking and ticketing...


  • Chester, South Carolina, United States Addison Group Full time

    Job Summary:As a Help Desk Analyst with Addison Group, you will be responsible for providing technical support to our clients. This is a 6-month contract-to-hire opportunity with a competitive hourly rate of $18-23.Key Responsibilities:Install and maintain computer hardware and software to ensure optimal system performance.Resolve immediate operational and...

  • Help Desk Analyst

    1 day ago


    Chester, United States Refulgent Technologies Inc. Full time

    Job: Help Desk AnalystLocation: Chester, PA (Onsite)Role Description: Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Monitor the team s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for...

  • Help Desk Analyst

    1 month ago


    Chester, United States Addison Group Full time

    Help Desk/Desktop Support 6 month Contract-to-Hire$18-23/hr Onsite Monday-Friday 7:45-3:15pm - Chester, SC The job of Technology Support Technician was established for the purpose/s of installing and maintaining computer hardware and software; resolving immediate operational and/or safety concerns; and providing in-service training and documentation on...

  • Help Desk Analyst II

    3 weeks ago


    West Chester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst II to join our team in WEST CHESTER NT, Ohio. This role involves providing technical assistance, troubleshooting hardware and software issues, and working within a Microsoft Windows environment. As a Help Desk Analyst II, your responsibilities will include maintaining computer systems,...


  • West Chester, Pennsylvania, United States Thinc Forward Full time

    Job DescriptionWe are seeking a highly skilled IT Support Engineer to join our team at Thinc Forward. As a key member of our technical support team, you will be responsible for providing enterprise-level assistance to our customers, troubleshooting software and hardware problems, and helping our customers install applications and...


  • West Chester, United States SixAxis Full time

    Description Position Summary:: The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users. The scope of the job's products and services include Windows, MacOS, and iOS devices. End-user software Office365,...


  • West Chester, United States SixAxis Full time

    Description The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users. The scope of the job's products and services include Windows, MacOS, and iOS devices. End-user software Office365, Adobe, Active Directory,...


  • West Chester, United States SixAxis Full time

    Description The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users. The scope of the job's products and services include Windows, MacOS, and iOS devices. End-user software Office365, Adobe, Active Directory,...


  • West Chester, Pennsylvania, United States Cynet Systems Full time

    Job Title: Senior Technical Support AnalystJob Summary:Cynet Systems is seeking a skilled Senior Technical Support Analyst to join our team. As a Senior Technical Support Analyst, you will be responsible for providing technical support to our clients in an enterprise environment. This includes helpdesk and system support activities, as well as the deployment...


  • Chester, United States Trew LLC Full time

    Job SummaryA Service Desk Technician plays a vital role in providing technical assistance and support to end-users within the organization. This position will focus on ensuring high levels of end-user satisfaction for Trew teammates in the manufacturing area and across the company.Key ResponsibilitiesEscalate critical issues to the IT Operations Supervisor...


  • Chester, Virginia, United States Insight Global Full time

    Support Desk Analyst Job DescriptionInsight Global is seeking a highly skilled Support Desk Analyst to join our team in the St. Louis, MO area. As a Support Desk Analyst, you will be responsible for providing exceptional customer service to internal customers who are experiencing issues with internal systems.Key Responsibilities:Support internal customers...


  • Chester, United States Trew LLC Full time

    A Service Desk Technician, also known as a Help Desk Technician, plays a crucial role in providing technical support and assistance to end-users within the organization. This role will focus on ensuring high levels of end-user satisfaction for Trew teammates in the manufacturing area and across the company. Duties/ Responsibilities: Immediately escalate...


  • Chester, Pennsylvania, United States ATS Full time

    Job Description**About ATS**ATS is a global leader in delivering technology services and solutions to the world's most demanding clients. Our company provides infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses, and consumers.**Job Summary**The Desktop Service Support is an...


  • West Chester, Pennsylvania, United States Cynet Systems Full time

    Job Title: Senior Technical Support AnalystJob Summary:Cynet Systems is seeking a skilled Senior Technical Support Analyst to join our team. As a Senior Technical Support Analyst, you will be responsible for providing technical support to users in an enterprise environment, including helpdesk and system support activities. You will also assist with the...

  • Help Desk Analyst

    3 days ago


    West Chester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team. This role is based in West Chester, Pennsylvania, and offers a contract-to-hire employment opportunity. The primary function of this role is to provide customer service and basic troubleshooting to our clients in the IT industry.OVERNIGHT SHIFT / 100% ONSITE...