Jira Admin

2 weeks ago


Chicago, United States New York Technology Partners Full time

Job title: Jira Admin

Location: Chicago, IL

JOB DESCRIPTION:

Responsible for front-end configurations, implementing customization, evaluating, implementing and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks
SME working with Agile Coaches across the organization to align Jira to our AWOW practices
Create training material and standard operating procedure documentation
Provide guidance and direction to less experienced Jira Admins
Identify, test and recommend new plugins to meet project requirements
Install, manage and administer Jira add-ons, plugins, and extensions
Troubleshoot application issues and add-on integration issues in Jira working with Atlassian support
Gather requirements for business processes, and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests
Support users by giving guidance to develop advanced filters and queries in Jira for dashboard and report creation
Automate manual processes, data migration routines and extract data for reporting and analytics purposes
Provide assistance in the management and support of integrations between tools in development landscape, including : Jira, GIT, Miro, Servicenow, Okta
Create and manage security schemes, custom fields and configurations
Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices


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