Customer Care Intake Specialist

3 weeks ago

Evansville, United States OneMain Financial Full time
We are growing The Customer Care Specialist is a valued member of a small executive office of customer care (EOCC) team. Must use sound judgment to classify and route customer concerns consistently, accurately, and in a timely manner that benefits OneMain and our customers.

In the Role
  • Promptly and accurately enter customer concerns in the complaint management system.
  • Accurately categorize customer concerns in the complaint management system.
  • Promptly and accurately route customer concerns, using the complaint management system, to the appropriate Customer Care Resolution Group.
  • May help identify trends in customer complaints to assist with root cause analysis.


Requirements
  • High School Diploma or GED required.
  • Requires strong written, oral and interpersonal skills.
  • Goal and results driven.
  • Strong time management skills.
  • 1-2 years experience thriving in a production goal-oriented environment.
  • 1-2 years' experience in a data entry environment.
  • Strong computer knowledge and have the ability to work in multiple systems.
  • Strong attention to detail.
  • Ability to approach a problem analytically.


Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century.

There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
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