Desktop Support Admin

3 weeks ago

Santa Clara, United States Nextgen Information Services Full time

Screening Questions:

  1. How many years experience do you have in Local IT support?
  2. How many years experience do you have in Windows 11 upgrade support?
  3. How would you rate your English skills on a scale of 1-10?
  4. Do you have an ITIL certificate?
  5. How many years of experience do you have supporting:
    1. Windows
    2. Mac
    3. iOS
  6. If not local to Santa Clara or nearby, are you willing to relocate on your own?
  7. Is there anything else that you would like Cepheid to know about your experience?

Job Responsibilities:

  • IT Engineer has primary responsibility to upgrade laptop from Window 7, 10 to windows 11 for walk in users.
  • Responsible for migration of data from existing laptop to new laptop.
  • Checking and doing the data validation after migration of user data.
  • Migration user folder or app data which is not backed up in One drive.
  • Work with a team of engineers & resolve laptop migration assigned tickets.
  • Installing, troubleshooting and supporting Windows and Mac operating systems and laptops, Microsoft Office365, user access management, antivirus, VPN, Bitlocker and MFA (Multi factor authentication)
  • Provide IT support using best practices, models, and procedures via various methods
  • Excellent knowledge on MS Windows 10 &11, Mac, iOS operating system.
  • Hands on troubleshooting knowledge of LAN/WAN issues on new devices.
  • Ability to install/configure & troubleshoot various types of Printers on new devices.
  • Ability to configure email accounts on PC & Mobile devices on new devices.
  • Demonstrate a proactive approach. Identify and suggest possible improvements on procedures.
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

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