Level 2 Prod Services Application Support based at Pittsburg, PA or Lake Mary, FL

4 days ago


Lake Mary, United States IT First Source Full time

Technical Support Lead (Application and infrastructure Support)

  • Excellent knowledge of Unix, SQL, and Linux systems
  • Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
  • Experience in AppDynamics, Splunk, and ServiceNow tools
  • ITIL/ ITSM certification is preferable.
  • Maintains and supports moderately complex applications and their operating environments.
  • Performs complex troubleshooting as a subject matter expert in one or more applications.
  • Works to ensure appropriate monitoring and alerting setup.
  • Leads root cause analysis and problem management for complex problems to address underlying technical issues.
  • Collaborates with business and application development stakeholders.
  • Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
  • Monitors changes to applications and their operating environment.
  • Analyze any complex issues.
  • Recommends technical solutions to application problems.
  • Reviews and develops updates of contingency documentation and processes.
  • Performs periodic tests of disaster recovery processes.
  • Reviews and analyzes product migrations through all systems environments.
  • May review and execute Change Management scripts.
  • Leads major incident management calls for resolution of high-priority incidents.
  • May mentor or guide junior team members.
  • Contributes to the achievement of area objectives.

Thanks

Level 2 Prod Services Application Support based at Pittsburg, PA or Lake Mary, FL

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