Database and Reports Developer

1 month ago

Dearborn, United States Stefanini Full time


Stefanini Group is hiring

Stefanini is looking for a Database and Reports Developer, Dearborn, MI (Hybrid/Remote)

For quick apply, please reach out Rakesh Singh at /

We are looking for a talented and experienced Database and Reporting Developer for the CUIC Team. The CUIC team supports the Contact Center's reporting and intelligence processes through the Cisco Unified Intelligence Center and Google Cloud Platform. The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center's business processes.

Experience Required:5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10+ years preferredMust have experience as a Microsoft SQL/TSQL developerMust have strong experience in Database design and report developmentMust understand complex SQL queries for relational databasesMust have the ability to develop ad hoc queries to isolate problems

Experience Preferred:Nice to have experience with IBM Informix, Google Cloud Platform (Big Query, Cloud Spanner)Nice to have database administration experience with jobs, stored procedures, link servers, and password managementNice to have knowledge of call center business processes and customer call flow interactionsNice to have a conceptual understanding of Cisco voice networkingNice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service Management

Education Required:Must have a degree in Computer Science, Engineering, or a related subject or equivalent experienceBachelor's Degree preferred

**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

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