Database and Reports Developer

4 weeks ago


Dearborn, Michigan, United States Stefanini Group Full time
Job Title: Database and Reports Developer

Stefanini Group is seeking a skilled Database and Reports Developer to join our CUIC Team. As a key member of our team, you will be responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center's business processes.

Key Responsibilities:
  • Develop and maintain databases and reports using Cisco Unified Intelligence Center (CUIC) and Microsoft SQL/TSQL
  • Design and implement database solutions to meet business requirements
  • Develop ad hoc queries to isolate problems and provide data insights
  • Collaborate with the CUIC Team to ensure seamless integration with Contact Center's business processes
Requirements:
  • 5+ years of experience working with CUIC and Microsoft SQL/TSQL
  • Strong experience in database design and report development
  • Ability to understand complex SQL queries and develop ad hoc queries
  • Experience with database administration, including jobs, stored procedures, link servers, and password management
Preferred Qualifications:
  • Experience with IBM Informix and GCP (Big Query, Cloud Spanner)
  • Knowledge of call center business processes and customer call flow interactions
  • Conceptual understanding of Cisco voice networking
  • Knowledge of business operation tools and processes, including Agile, SAFE, Rally, Jira, ServiceNow, and ITIL best practices
Education:
  • Bachelor's Degree in Computer Science, Engineering, or a related field

Stefanini Group takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. We also speak with you about the process, including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

Pay Range: $62.00 - $67.00



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