Database Developer
5 days ago
We are seeking a highly skilled Database and Reports Developer to join our CUIC Team. The ideal candidate will have extensive experience with the Cisco Unified Intelligence Center (CUIC) tool and strong expertise in database design and report development.
Key Responsibilities:- Design and develop databases and reports to support business intelligence processes
- Develop and maintain complex SQL queries for relational databases
- Collaborate with the CUIC team to provide solution options for business requests
- Support the existing Contact Center platform and dependent components
- 5+ years of experience with CUIC and Microsoft SQL/TSQL
- Strong experience in database design and report development
- Ability to develop ad hoc queries to isolate problems
- Experience with IBM Informix, GCP (Big Query, Cloud Spanner) a plus
- Database administration experience with jobs, stored procedures, link servers, and password management
- Knowledge of call center business processes and customer call flow interactions
- Conceptual understanding of Cisco voice networking
- Knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices
- Bachelor's degree in Computer Science, Engineering, or a related subject or equivalent experience
Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. We take pride in hiring top talent and developing relationships with our future employees.
Pay Range: $62.00 - $67.00
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