Lead Application Support Engineer

3 days ago

Tampa, United States The Depository Trust & Clearing Corporation Full time
Lead Application Support Engineer (Tuesday-Saturday Shift)

Are you ready to explore a world of possibilities?

Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Retirement benefits
  • Paid Time Off and other leave of absence
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The impact you will have in this role:

Being a member of the development family you will be responsible for crafting, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your Primary Responsibilities:
  • Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
  • Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
  • Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
  • Collaborate with internal teams to provide answers to application issues and advance to as needed
  • Validate and submit responses to requests for information from ongoing audits
  • Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring
  • Partner with development teams to provide feedback into the design and development stages of applications
  • Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
  • Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred

Additional Qualifications
  • Minimum of 4+ years of related experience in Distributed Application Support.
  • Good Experience in Distributed Application Support, built in Java/J2EE, XML, HTML, Java Script, NodeJS platforms.
  • Hands on experience in Unix, Linux, Windows, SQL/PLSQL
  • Familiarity working with relational databases (DB2, Oracle, Snowflake)
  • Good experience with Containers platform and Redhat OpenShift
  • Monitoring and Data Tools experience (Splunk, HiPam, DynaTrace, IBM Zolda)
  • Good experience with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, RDS Aurora, Postgress)
  • Scheduling Tool experience (CA AutoSys, Control-M)
  • Middleware experience (Tomcat, WebSphere)
  • Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ)
  • Strong problem-solving skills with the ability to think creatively.
  • Exposure to Mainframe solving and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
  • Exposure to Mainframe scheduling (Job abends, Predecessor/Successor).

Who We Are:

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

About the Team

To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.

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